Contract Coordinator

Veolia Group; Four Ashes; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Discounts on groceries to retailers

Health resources and wellness support

24 hour virtual GP access

One paid volunteer day per year

Training and development opportunities

Job summary

Veolia is seeking a Contract Coordinator for the DESA contract in Four Ashes, Wolverhampton. The role focuses on building strong relationships with stakeholders, ensuring service delivery meets KPIs and supporting growth through new services.

You will manage customer requests, produce reports, and help Veolia maintain a competitive, high-quality service while promoting waste hierarchy improvements.

Qualifications

• Education to A Level (or equivalent) standard.
• Strong organisational and planning skills.
• Confident communication skills, both written and verbal.
• Experience in a customer-focused environment.
• Knowledge of the waste industry (desirable).

Responsibilities

• Build and maintain strong, respectful relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.
• Respond to and resolve customer requests promptly, using effective problem-solving to help optimise contract revenue and margin.
• Produce clear, accurate and transparent reports on work completed under the contract.
• Support DESA customers and ensure services are delivered in line with their requirements, while identifying and promoting opportunities for growth through new services and customers.
• Help ensure Veolia continues to provide a competitive, high-quality service offering to DESA.
• Promote waste hierarchy improvements and minimise the environmental impact of haulage.

Skills

Organisational skills

Communication skills

Customer-focused experience

Waste industry knowledge (desirable)

Education

A Level or equivalent

Job description

Ready to find the right role for you?

Salary: £30,000.00 per annum plus Veolia benefits

Hours: 40 hours per week

Location: Four Ashes Wolverhampton West Midlands WV10 7DG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a DESA Contract Coordinator you’ll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave plus bank holidays
• Access to our company/people’s pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing

• Build and maintain strong, respectful relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.
• Respond to and resolve customer requests promptly, using effective problem-solving to help optimise contract revenue and margin.
• Produce clear, accurate and transparent reports on work completed under the contract.
• Support DESA customers and ensure services are delivered in line with their requirements, while identifying and promoting opportunities for growth through new services and customers.
• Help ensure Veolia continues to provide a competitive, high-quality service offering to DESA.
• Promote waste hierarchy improvements and minimise the environmental impact of haulage.
• Ensure tasks are allocated to the correct recipients in a timely manner and tracked through to completion.

What we're looking for

• Education to A Level (or equivalent) standard.
• Strong organisational and planning skills.
• Confident communication skills, both written and verbal.
• Experience in a customer-focused environment.
• Knowledge of the waste industry (desirable).

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.