Sustainability Contract Coordinator – Waste Services

Veolia; South Staffordshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Discounts

Health resources

Virtual GP

Volunteer day

Training & development

Job summary

Veolia is seeking a DESA Contract Coordinator to support contract delivery in Four Ashes, near Wolverhampton. The role focuses on building relationships with internal stakeholders and external customers, pushing for improvements and ensuring KPIs and contract revenue targets are met.

The position offers 40 hours per week, a salary of £30,000 per annum, and a range of benefits. Experience in a customer-focused environment and knowledge of the waste industry are desirable for success.

Qualifications

• Education to A Level (or equivalent) standard.
• Strong organisational and planning skills.
• Confident communication skills, both written and verbal.
• Experience in a customer-focused environment.
• Knowledge of the waste industry (desirable).

Responsibilities

• Build and maintain strong, respectful relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.
• Respond to and resolve customer requests promptly, using effective problem-solving to help optimise contract revenue and margin.
• Produce clear, accurate and transparent reports on work completed under the contract.
• Support DESA customers and ensure services are delivered in line with their requirements, while identifying and promoting opportunities for growth through new services and customers.
• Help ensure Veolia continues to provide a competitive, high-quality service offering to DESA.
• Promote waste hierarchy improvements and minimise the environmental impact of haulage.
• Ensure tasks are allocated to the correct recipients in a timely manner and tracked through to completion.

Skills

Organisational skills

Communication skills

Customer service experience

Education

A Level or equivalent

Job description

Veolia is seeking a DESA Contract Coordinator to support contract delivery in Four Ashes, near Wolverhampton. The role focuses on building relationships with internal stakeholders and external customers, pushing for improvements and ensuring KPIs and contract revenue targets are met.

The position offers 40 hours per week, a salary of £30,000 per annum, and a range of benefits. Experience in a customer-focused environment and knowledge of the waste industry are desirable for success.