Contract Support Team Leader

Arcus FM Limited.; Redditch; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40,441

4% bonus

25 days annual leave

Group personal pension

Life Assurance

Training Sponsorship

Discounts & financial aid

Job summary

Arcus FM Limited. is seeking an experienced Team Leader to manage a team of contract support staff and helpdesk operatives at the Redditch site.

You will oversee multiple workstreams, drive performance, and coordinate with internal and external stakeholders to meet contract requirements. You should be a strong people manager with excellent communication skills, comfortable with change, and adept at data analysis and reporting using Excel and PowerPoint.

Qualifications

• You’ll be a strong people manager who can drive performance and manage teams across multi-site operations.
• Experience in a similar multi-site business, ideally in a call centre environment and FM operations.
• Excellent administration and IT skills with proficiency in Excel and PowerPoint.

Responsibilities

• Lead a team of contract support staff and helpdesk operatives across multiple workstreams.
• Oversee delivery of commercial activities and ensure administrative activities meet contractual/company expectations.
• Ensure health and safety compliance and adherence to best practices.
• Oversee call handling and monitor task completion.
• Contribute to commercial processing and monitoring of the account.

Skills

People management

Performance management

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Why Join Us

Do you have experience in managing a team?

Do you want to be visible at Director level?

Do you want to work for a company with ambitious growth plans?

If so, read on to find out more…

We have a rare opportunity for an experienced Team Leader to join us based at our Redditch site.

What You'll Be Doing

You’ll be leading a team of contract support staff and helpdesk operatives, with responsibility for multiple workstreams within the contract and managing internal and external stakeholders.

Key accountabilities include:

• Ensure successful delivery of commercial activities the department undertakes as well as oversee all administrative activities ensuring they are in adherence with contractual and company expectations
• Ensure work is carried out in compliance with all health and safety requirements and to adhere to the best working practices
• Oversee call handling and monitor task completion
• Take an active role in the commercial processing and monitoring of the account
• Implement corrective processes and procedures where necessary
• Support the delivery team through management reporting, data analysis and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
• Complete relevant HR processes including; notification of absence, holiday management, training needs and completion of timesheets.

What We're Looking For

You’ll be a strong people manager who doesn’t shy away from performance management. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

You’ll currently be working within a similar multi-site business as a Team Supervisor, ideally within a call centre operation and have an understanding of FM Operations and delivery models. You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint exp is desirable.

When you join us, you’ll receive:

• Salary: Up to £40,441 depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs