Contract Compliance Officer

Birmingham Settlement; Lichfield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension scheme

Flexible working options

Free use of community gym

Free onsite parking

Staff wellbeing activities

Job summary

Birmingham Settlement is seeking a Contract Compliance Officer to join the Money Advice Service team in Birmingham. The role involves admin duties to collate data and support service reporting for commissioned Money Advice Services, including information for Birmingham City Council and MaPS.

You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide essential administrative support and client liaison.

Qualifications

• Administrative experience in a similar role.
• Strong data handling and reporting skills.
• Excellent communication with clients and partners.

Responsibilities

• collate data and support production of service reporting.
• provide information for Birmingham City Council and MaPS.
• work with Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide admin support.
• receive and make calls to clients.
• assist with reception duties as required.

Skills

Administrative experience

Data collation

Communication skills

Reception duties

Job description

As Contract Compliance Officer you will undertake administrative duties to collate data and support the production of service reporting for the Settlement's commissioned Money Advice Services - including the provision of information for Birmingham City Council and the Money and Pensions Service (MaPS). You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide administrative support as required, including receiving and making calls to clients. This will sometimes include helping out with reception duties as required. The role forms an integral part of the Money Advice Team. You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability. Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website. This is a great opportunity to join a progressive charity making a real difference to people's lives.

This is a fantastic opportunity for a highly-skilled, experienced and motivated Administrator to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

Birmingham, Staffordshire - GBP Full Time Posted by: Birmingham Settlement Posted: Wednesday, 21 October 2026 Since 1899, Birmingham Settlement has been working to create opportunity and choice - connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all. Salary: £26,000 pa (dependent on experience, for review following successful completion of probation) 35 hours per week, We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years. We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first-hand the positive impact your work has on individuals, families and communities. We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work-life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities. Our benefits include:

• 28 days annual leave , increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities
• inclusive of 3 days annual leave between Christmas and New Year