Contract Manager

Perfectly Recruiting; Greater London; On-site; GBP 65,000 - 70,000; Full time

Benefits offered by this job

All equipment provided

Travel paid

25 days holiday

Pension

Bonus structure

Incentives

Team building events

Study & course support

Job summary

Perfectly Recruiting is seeking a CONTRACT MANAGER to oversee operations of a high-end luxury residential estate of around 400 apartments. You will supervise staff, ensure contractual requirements are met, and drive profitable, timely delivery while managing client relationships.

The role involves leading a team of Supervisors, Engineers & Apprentices; providing technical support, auditing site logbooks, and pursuing new business opportunities.

Qualifications

• Strong contract management experience.
• Good time management and organisational skills.
• Technical knowledge relevant to estate services.
• Professional qualifications preferred.
• Good computer literacy and systems experience.
• Strong commercial acumen and business sense.
• Excellent written and verbal communication.
• Strong client management and relationship skills.

Responsibilities

• Ensure all works are technically compliant, run smoothly, and on programme.
• Reactive callouts completed on time and to customer satisfaction.
• Provide technical assistance and fault finding to engineers on site.
• Auditing and updating site logbooks; reporting and rectifying issues.
• Liaising with contractors and clients; managing client relationships.
• Ensure contractual requirements are met and processes followed.
• Pursue new business and cost-effective delivery.
• Lead recruitment and staff development via reviews and appraisals.

Skills

Contract management

Time management

Technical knowledge

Professional qualifications

Computer literacy

Commercial acumen

Communication skills

Client management

Job description

Job title: CONTRACT MANAGER

Reports to: Operations Management

HIGH END LUXURY RESIDNETIAL ESTATE OF AROUND 400 APARTMENTS

Package hours & Salary

• Monday to Friday 8 - 5 ( flexibility needed )
• £65,000 - £70,000 exp depending
• ALL equipment provided, smart phone lap top etc
• Travel Paid
• 25 days holiday increasing with length of service
• Pension
• Bonus structure
• Incentives
• Team building events
• Study & course support

Resonsible for:

Supervisors, Engineers & Apprentices, Admin

Job description

To ensure all works are technically compliant, run smoothly, and on programme

Reactive callouts completed on time and to customer satisfaction

Provide technical assistance/fault finding to engineers & resolve problems at site level

Auditing and updating of site logbooks

Reporting/Rectifying site issues

Liaising with contractors/clients

Managing client relationships

Ensuring Contractual requirements are met

Pursue new business and cost-effective delivery

Operations, Finances and Sales

Key Responsibilities:

• Ensure contractual requirements are met, and processes are adhered to
• Ensure effective running of all PPM, reactive, and remedial work
• Ensure quotations are pursued and actioned
• Ensure site team have the training, resources and support to deliver allocated jobs
• Ensure contractors adhere to client requirements and QC finished work
• Ensure records are accurate, up-to-date and available for audits
• Ensure Compliance with Health and Safety regulations/risk assessments
• Improve profitability by pursuing efficient delivery
• Maintain stock levels to allow “First Time Fix”
• Manage client expectations to ensure customer satisfaction
• Lead recruitment and develop staff via reviews and appraisals

Personal responsibilities:

• Always present a professional image, both to staff and to clients, and be a 'role model' for the team
• Be willing to work in excess of usual working hours when the balance of the company's work or allocated responsibilities requires this. We do not expect excessive working hours, rather we require flexibility when there is a clear benefit to the company
• Understand the consequences of your actions and actively share responsibility in resolutions for the success of the company
• Take a personal interest in individuals' progress, providing appropriate feedback on the performance of each team member and support development
• Ensure fair treatment for all, adopting the principles of equal opportunity

Team responsibilities:

• Adhere to basic employment and Health and Safety law
• Provide appropriate levels of coaching, development and support to staff, and recognise that everyone is different:
  • Identify individual development needs
  • Clarify what will be expected
  • Support and develop as appropriate
• Deal with issues fairly and effectively
• Create the environment to take ownership and contribute towards making decisions
• Provide encouragement to input ideas and constructively challenge decisions made

Key Results Areas:

Operations - Successfully deliver work on time and within budget

Meet relevant KPIs

Team engagement

Finances - Contract revenue

Minimise wastage to maximise profitability

Minimise return visits; aim for “First Time Fix”

Minimise damage and wastage of materials

Sales - Pick up remedial works and increase revenue streams

Client Satisfaction - Quantity of complaints

Contract retention

Feedback

Key Skills Required

• Strong Contract Management skills & experience
• Good time management skills
• Good technical knowledge & experience
• Professional qualifications
• Good computer literacy
• Strong Commercial acumen
• Excellent communication skills (written and verbal)
• Excellent client management skills