Contract Administrator

BJF Group; Gosport; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual Leave 33 days

Group Pension Scheme

Free Eyesight test

Health Cash Plan

Remote GP Access

24/7 EAP Service

Gym membership discounts

Wellbeing initiative

Employee Referral Scheme

Job summary

BJF Group seeks a Contract Administrator to support the FM team within our construction-focused division. You will ensure documentation and compliance are up to date, manage client communications, and assist delivery teams in meeting contractual KPIs.

The role requires prior office experience, strong IT skills, and a proactive, detail-oriented approach to tasks and health and safety on site. Join us to contribute to a growing, flexible, and supportive environment.

Qualifications

• Experience in an office environment and handling phone communications.
• Comprehensive IT literacy with Microsoft Excel and Word.
• Strong attention to detail and customer service orientation.

Responsibilities

• Support delivery teams to meet contractual KPIs.
• Update work orders with compliance certificates and documents in CAFM and folders.
• Answer calls and handle inquiries per the SLA.
• Communicate updates and KPI expectations to clients.
• Coordinate with Supervisors on outstanding work
• Promote health and safety on site within the team.

Skills

Office experience

Phone communication

IT literacy

Tools

Excel

Word

Job description

Do you want to join a rapidly expanding, forward thinking and agile organisation that provides an opportunity to grow together?

If you have ambitions to play a key part in driving our business forwards, then we want you to join us at an exciting time of development and growth to realize your full potential.

Working with a large portfolio of public and private sector clients, our UK based organisation comprises of several divisions including Mechanical & Electrical, Construction, Projects, Reactive, FM, Small Works and other associated trades.

Here at BJF, we have a fantastic opportunity to join our exciting and expanding construction biased business, where YOU can help support the FM team as a Contract Administrator.

Position

• Support the delivery teams to ensure the team achieve contractual KPI's
• Update work orders with all necessary compliance certificates and associated documents onto the clients CAFM and local folders
• Ensure all telephone calls are answered and dealt with in an efficient and competent manner, according to the SLA (Service Level Agreement) for the Contract(s)
• Provide a Client Focus to communicate all queries, updates and expectations around KPI's and contractual agreements
• Liaise with Supervisors on outstanding work
• Promote personal and wider Health & Safety on site and amongst the team

Requirements

• Previous experience in an office environment and communicating over the phone
• IT literate with experience on Microsoft packages such as Excel and Word
• Positive approach, resilient, determined and goal oriented.
• Ability to communicate efficiently, reflecting high standards of integrity, quality, customer service and health and safety
• Results/ task orientated, attention to detail and accuracy
• Commitment to continuous improvement

Other information

• Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays)
• Group Pension Scheme: Provided by Royal London to save for your future.
• Free Eyesight test: Specsavers
• Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist.
• Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Discounted Gym Membership at more than 3,000 gyms across the UK.
• Free Eyesight test: Specsavers
• Better BJF Initiative: wellbeing and mental health champions readily available at work.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.

At BJF we look for people who seek:

• A career that will challenge and motivate
• A flexible, supportive, and caring environment
• The opportunity to progress, make key decisions and own their future
• A high level of variety in day-to-day work life

TEAMS Values by BJF Group

Trusted Open, honest and transparent

Excellent The best in everything we do

Agile At the forefront of change

Motivated Driven to continuously improve together

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022)

Awarded 'Management Team of the Year' at the Surrey Kent Sussex (SKS250) 250 Awards (2022)

Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories. (2021)