Contract Administrator

Veolia Environmental Services (Uk) Plc; Cowpen Bewley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health, mental and financial wellbeing

Ongoing training and development

Job summary

Veolia Environmental Services (Uk) Plc in the United Kingdom is seeking a customer-focused administrator to act as the primary contact for customers, delivering advice and support face-to-face and virtually.

The role includes coordinating fleet management and arranging training for approximately 40 engineers, ensuring regulatory compliance, and liaising with internal and external providers to maintain SLAs and accurate invoicing and stock management.

Qualifications

• Provide comprehensive administrative duties including fleet management and training coordination for ~40 engineers.
• Ensure processes comply with regulatory requirements and invoicing/stock management follow procedures.
• Work with internal/external service providers to maintain SLA reporting and administration.
• Adapt to changes in systems and client requirements to maintain service continuity.
• Strong organisational skills and attention to detail.
• Proficient in Google Suite and MS Office, especially Excel.

Responsibilities

• Act as the primary contact for customers, delivering high‑quality, customer‑focused advice and support both face-to-face and virtually.
• Coordinate fleet management and arrange ad-hoc training for ~40 engineers.
• Work with internal and external providers to ensure accurate invoicing and stock management.
• Interface between operatives, customers, and the wider business to support the Operations team and meet SLAs.
• Adapt to changes in systems and client requirements to maintain service delivery.
• Prioritise tasks and manage deadlines.
• Identify trends and opportunities for efficiencies and best practices.

Skills

Customer service

Administrative duties

Fleet management

Training coordination

Regulatory compliance

Communication

Excel

Google Suite

Attention to detail

Deadline-driven

Problem solving

Process improvement

Tools

MS Office

Job description

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery
• Good organisational skills with the ability to prioritise
• Excellent knowledge of Google Suite and MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines
• Ability to identify trends and efficiencies/best practice/optimisation opportunities would be desirable
• Industry administration experience would be desirable

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential