Customer Experience Advisor

Veolia Environmental Services (Uk) Plc; Great Wyrley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Parking

Pension scheme

Discounts on products and services

Stream - financial wellbeing support

Health and wellbeing resources

Volunteer day

Job summary

Veolia Environmental Services (Uk) Plc in the United Kingdom is seeking a Customer Service Advisor to handle inbound calls and emails, delivering personalised solutions and building strong customer relationships. You will support the business by promoting Veolia's services, while keeping data secure and accurate in line with regulations and quality standards.

The role emphasizes excellent service, teamwork, and a proactive approach to resolving issues, with a focus on helping customers and

Qualifications

• Experience in handling inbound calls and emails with customer focus.
• Strong communication and active listening to understand needs.
• Ability to work within a team and provide tailored solutions.
• Awareness of data protection and confidentiality requirements.

Responsibilities

• Answer inbound calls and emails, ensuring resolutions are communicated effectively.
• Put customers first and provide personalised solutions to meet needs.
• Build relationships with internal and external customers to deliver the best service.
• Seek improvements to the customer experience and resolve challenges.
• Keep accurate records and protect customer data in line with regulations.
• Promote Veolia's products and services to customers and stakeholders.

Skills

Customer service

Communication

Teamwork

Active listening

Education

NVQ Level 2 in Customer Services

GCSEs (Maths & English)

Job description

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs
• Building strong relationships with both internal and external customers to ensure we deliver the best service
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
• Supporting the business by promoting Veolia's products and services to our customers
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills
• Working collaboratively with other teams to deliver timely resolutions for our customers
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional service, We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. Proven Ability to put the customer first, whether it's face to face or on the phone
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
• Use strong planning and organisational skills to deliver excellent service.
• Show great interpersonal skills and pay attention to detail in everything we do.
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth, and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers
• Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English
• When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

Company Culture

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

Benefits

• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential