Service Delivery Manager

Jobtailor; West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jobtailor is seeking a proactive Client Coordinator to support the delivery of client projects from briefing to completion. You will monitor timelines, handle client queries, and help drive team initiatives while ensuring accurate invoicing and quality work.

The role focuses on developing client relationships, prioritising tasks effectively, and learning new systems in a dynamic environment within the West of England region.

Qualifications

• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Confident communication skills with the ability to engage effectively with others.
• Interest in building client relationships and understanding business needs.
• Willingness to learn and develop within a client-facing role.
• Resilience and a positive approach when working to deadlines.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Attention to detail with a focus on accuracy and quality.
• A positive, proactive attitude with flexibility and openness to learning new systems and technologies.

Responsibilities

• Coordinate and deliver client jobs from briefing through to completion, ensuring accuracy and timeliness.
• Monitor contract work, track timelines, and escalate issues as needed.
• Serve as day-to-day contact for client queries and support relationship development.
• Contribute to project delivery and support larger initiatives while owning smaller projects.
• Work with invoicing processes to ensure work is invoiced correctly and on time.
• Collaborate with colleagues and contribute to team improvement initiatives.

Skills

Organizational skills

Client relationship management

Microsoft Word proficiency

Microsoft Excel proficiency

Microsoft PowerPoint proficiency

Confident communication

Attention to detail

Resilience

Flexible/open to learning

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• Support the coordination and delivery of client jobs from briefing through to completion, ensuring work is accurate and on time
• Assist in monitoring contract work, tracking timelines, and escalating any issues where needed
• Act as a day-to-day contact for client queries, supporting relationship development
• Contribute to project delivery, supporting larger initiatives while developing ownership of smaller projects
• Work in line with invoicing processes to ensure all work is invoiced correctly and in a timely manner
• Collaborate with colleagues and contribute to team improvement initiatives

Requirements

• Strong organisational skills with the ability to manage multiple tasks and priorities
• Confident communication skills with the ability to engage effectively with others
• Interest in building client relationships and understanding business needs
• Willingness to learn and develop within a client-facing role
• Resilience and a positive approach when working to deadlines
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Attention to detail with a focus on accuracy and quality
• A positive, proactive attitude with flexibility and openness to learning new systems and technologies

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing multiple tasks and priorities in a client-facing role. Proficient in Microsoft Office Suite, with a focus on effective communication and relationship building.

Highest-signal resume keywords

• Organizational Skills
• Client Relationship Management
• Microsoft Word Proficiency
• Microsoft Excel Proficiency
• Microsoft PowerPoint Proficiency

ATS Optimization Keywords

Soft Skills

• Confident Communication
• Attention to Detail
• Resilience
• Positive Attitude
• Flexibility

Industry Keywords

• Project Delivery
• Invoicing Processes
• Client Queries
• Team Improvement Initiatives
• Task Management