Service Coordinator

Jobtailor; Northwich; On-site; GBP 26,000 - 36,000; Full time

Job summary

Jobtailor is seeking a proactive Service Coordinator to schedule and coordinate service engineers for maintenance, breakdowns, and installations. You will manage engineer diaries, optimise travel, and act as the main customer contact for service support.

You will raise service jobs, maintain ERP and CRM records, support quotations and administration for repairs and spare parts, monitor delivery, and report on performance.

Qualifications

• Experience in a service coordination, scheduling, planning, customer service, administration, or operational support role.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• Ability to prioritise workload and respond effectively to changing demands.
• Experience using ERP, CRM, service management, or scheduling systems.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Collaborative and proactive approach to problem-solving.
• Experience working within an engineering, manufacturing, technical service, facilities management, or industrial environment.
• Knowledge of field service operations and engineer scheduling.
• Experience supporting preventative maintenance contracts or service agreements.

Responsibilities

• Schedule and coordinate service engineers for planned maintenance, breakdowns, installations, and project work.
• Manage engineer diaries to optimise utilisation and travel planning.
• Act as the primary customer contact for service support.
• Raise service jobs and maintain accurate service management system records.
• Coordinate customer communications regarding service visits, updates, and completion reports.
• Support quotations and administration for repairs, spare parts, and service work.
• Monitor service delivery and ensure work is completed within agreed timeframes.
• Collaborate with engineers, sales teams, and operational departments to resolve scheduling challenges.
• Track service performance and provide regular reporting on key activities.
• Assist with contract planning and preventative maintenance schedules.
• Maintain accurate and timely documentation and system records.

Skills

Service Coordination

Scheduling Systems

Customer Service

Microsoft Office Proficiency

Field Service Operations

Tools

ERP Systems

CRM Systems

Scheduling Systems

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

• Schedule and coordinate service engineers for planned maintenance, breakdowns, installations, and project work
• Manage engineer diaries to optimise utilisation and travel planning
• Act as the primary customer contact for service support
• Raise service jobs and maintain accurate service management system records
• Coordinate customer communications regarding service visits, updates, and completion reports
• Support quotations and administration for repairs, spare parts, and service work
• Monitor service delivery and ensure work is completed within agreed timeframes
• Collaborate with engineers, sales teams, and operational departments to resolve scheduling challenges
• Track service performance and provide regular reporting on key activities
• Assist with contract planning and preventative maintenance schedules
• Maintain accurate and timely documentation and system records

Requirements

• Experience in a service coordination, scheduling, planning, customer service, administration, or operational support role
• Excellent organisational and time-management skills
• Strong written and verbal communication skills
• Ability to prioritise workload and respond effectively to changing demands
• Experience using ERP, CRM, service management, or scheduling systems
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, including Outlook, Excel, and Word
• Collaborative and proactive approach to problem-solving
• Experience working within an engineering, manufacturing, technical service, facilities management, or industrial environment
• Knowledge of field service operations and engineer scheduling
• Experience supporting preventative maintenance contracts or service agreements

Core Competencies

Demonstrates expertise in service coordination and scheduling, with a strong focus on customer communication and operational support. Proficient in managing service delivery, maintaining accurate records, and utilizing ERP and CRM systems to enhance efficiency.

Highest-signal resume keywords

• Service Coordination
• Scheduling Systems
• Customer Service
• Microsoft Office Proficiency
• Field Service Operations

ATS Optimization Keywords

Hard Skills

• Service Management
• Planned Maintenance
• Breakdown Management
• Documentation Management
• Quotations Support
• Preventative Maintenance Contracts
• Engineer Scheduling
• Reporting on Service Performance
• Time Management
• Attention to Detail

Soft Skills

• Organisational Skills
• Verbal Communication
• Written Communication
• Problem-Solving
• Collaboration

Industry Keywords

• Engineering
• Manufacturing
• Technical Service
• Facilities Management
• Industrial Environment

Tools & Technologies

• ERP Systems
• CRM Systems
• Scheduling Systems
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word