Contract 1st Line Support

Spectrum IT; Portsmouth; Hybrid; GBP 22,000 - 33,000; Part time

Job summary

Spectrum IT is recruiting a Contract 1st Line Support Engineer to join a Portsmouth-based company. The role is an umbrella engagement, onsite four days a week with one day remote, for an initial six-month term.

You will act as the first point of contact for UK offices, handling incidents, ensuring SLA compliance, and assisting with IT issues. Some UK/Ireland travel may be required.

Qualifications

• Proven track record in an IT support role at a 1st line level.
• Strong knowledge of Microsoft Operating Systems, Windows Servers, and Microsoft Office.
• Experience with iOS devices within an enterprise environment.
• Foundational network infrastructure knowledge, specifically around corporate and in-store Wi‑Fi networks.
• Experience with SQL databases (or similar enterprise databases).

Responsibilities

• Serve as the primary point of contact for the UK offices and manage incidents against defined SLAs.
• Triaging IT issues and delivering excellent customer service.
• Use ServiceNow to monitor incidents and coordinate with the 2nd line team.
• Install, configure, and test hardware and software for office locations.
• Review knowledgebase docs, perform admin tasks, and support the wider IT team.
• Occasional travel within the UK/Ireland for on-site installs.

Skills

1st line support

Incident management

SLA adherence

Microsoft OS

Windows Server

Microsoft Office

iOS devices (enterprise)

Wi‑Fi networks

SQL databases

Tools

ServiceNow

Job description

Spectrum IT are recruiting for a Contract 1st Line Support Engineer to join a Portsmouth based company on an initial 6-month contract. This role is via umbrella engagement only and will be onsite working 4 days per week (1 day remote working).

As part of the IT Service Desk you will act as the primary point of contact for the UK offices, supporting the critical technology and systems that drive the business (including but not limited to Point of Sale (POS) transactions, CRM systems, and consumer-engagement platforms. In this role delivering exceptional customer service is a must, you will manage incidents against defined SLAs, and help triage IT issues.

Using ServiceNOW you will work alongside the 2nd line team, proactively monitor systems, servers, and daily IT administration.

You will also:

• Install, configure, and test hardware and software for office installations.
• Review and update knowledgebase documentation, perform basic administrative tasks, and support the wider IT team.
• Potential for some very occasional travel within the UK/Ireland to locations to assist with on-site installations.

Skills / Experience

• Proven track record in an IT support role at a 1st line level, ideally with a history of high incident closure rates.
• Strong knowledge of Microsoft Operating Systems, Windows Servers, and Microsoft Office packages.
• Experience assisting with / managing iOS devices within an enterprise environment.
• Foundational network infrastructure knowledge, specifically around corporate and in-store Wi-Fi networks.
• Experience with SQL databases (or similar enterprise databases).