Contract 1st Line Support

Spectrum IT Recruitment; Portsmouth; Hybrid; GBP 30,000 - 39,000; Part time

Job summary

Spectrum IT are recruiting a Contract 1st Line Support Engineer to join a Portsmouth based company on an initial 6-month contract. Onsite 4 days per week with 1 day remote working.

As part of the IT Service Desk you will be the primary contact for UK offices, handling incidents, and supporting POS, CRM, and consumer-engagement platforms. ServiceNOW will be used daily to manage incidents with 2nd line collaboration.

Qualifications

• 1st line IT support experience with high incident closure.
• Strong knowledge of Windows OS, Windows Server, and MS Office.
• Experience supporting iOS devices in enterprise environments.
• Foundational network knowledge, esp. WiFi for corporate/in-store.
• Experience with SQL databases.

Responsibilities

• Act as primary IT Service Desk contact for UK offices and manage incidents per SLA.
• Use ServiceNOW to log incidents and coordinate with 2nd line.
• Install, configure, and test hardware and software for office sites.
• Update knowledgebase and support wider IT team.
• Occasional travel within UK/Ireland for on-site installations.

Skills

IT support

Windows OS/Server

iOS devices

Wi‑Fi networks

SQL databases

ServiceNOW

Tools

ServiceNOW

Job description

Spectrum IT are recruiting for a Contract 1st Line Support Engineer to join a Portsmouth based company on an initial 6-month contract. This role is via umbrella engagement only and will be onsite working 4 days per week (1 day remote working).

As part of the IT Service Desk you will act as the primary point of contact for the UK offices, supporting the critical technology and systems that drive the business (including but not limited to Point of Sale (POS) transactions, CRM systems, and consumer-engagement platforms). In this role delivering exceptional customer service is a must, you will manage incidents against defined SLAs, and help triage IT issues.

Using ServiceNOW you will work alongside the 2nd line team, proactively monitor systems, servers, and daily IT administration.

You will also:

• Install, configure, and test hardware and software for office installations.
• Review and update knowledgebase documentation, perform basic administrative tasks, and support the wider IT team.
• Potential for some very occasional travel within the UK/Ireland to locations to assist with on-site installations.

Skills / Experience

• Proven track record in an IT support role at a 1st line level, ideally with a history of high incident closure rates.
• Strong knowledge of Microsoft Operating Systems, Windows Servers, and Microsoft Office packages.
• Experience assisting with / managing iOS devices within an enterprise environment.
• Foundational network infrastructure knowledge, specifically around corporate and in-store Wi‑Fi networks.
• Experience with SQL databases (or similar enterprise databases).