Continence Care Specialist

Carbon 60, Inc.; Milton Keynes; Remote; GBP 36,000 - 44,000; Full time

Job summary

Carbon 60, Inc. is seeking a Continence Care Specialist to operate field-based across the South of England.

You will drive sustainable territory growth by engaging clinical and commercial stakeholders, educating teams, implementing formularies, and developing pathways to pull through approved initiatives. You will work with cross-functional teams to align with regional strategies, deliver training, and ensure a consistent customer experience across the healthcare system.

Qualifications

• Proven sales experience in medical devices or healthcare.
• Degree educated or equivalent, ideally with a scientific/healthcare background.
• Demonstrated ability to collaborate across cross-functional teams.

Responsibilities

• Deliver NCS and sales targets across the territory as per regional strategy.
• Build strong relationships with prescribing and clinical stakeholders in acute and community care.
• Initiate and support product evaluations in hospital and community settings.
• Drive product uptake following formulary approval and guidelines.
• Develop robust account plans aligned to regional strategies.
• Deliver training on safe, effective use of company products.
• Record customer interactions and activities in CRM per KPIs.

Skills

Sales experience

Medical device experience

Cross-functional collaboration

CRM proficiency

Account planning

Education

Degree in science/healthcare

Tools

CRM software

Job description

Job Title: Continence Care Specialist

Contract: Perm

Location: South of England

Pay: max 40k (DOE)

SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

Our client is seeking a Continence Care Specialist to join their team.

This is a field-based role covering the South of England.

Position Overview:

The primary function of the Continence Care Specialist is to deliver sustainable territory growth through effective engagement with clinical and commercial stakeholders across community and acute care settings. The role is responsible for driving product adoption through education, training, formulary implementation, pathway development, and the successful pull-through of approved initiatives.

All activity undertaken by the Continence Care Specialist must be aligned to the Strategic Partnership Manager's regional, ICB and Health Board strategy, ensuring a coordinated approach to account development, service improvement and business growth. The role operates within a matrix working environment, collaborating closely with Strategic Partnership Managers, Clinical Development Managers and other cross-functional teams to maximise opportunities, deliver agreed objectives and provide a consistent customer experience across the healthcare system.

The Continence Care Specialist plays a critical role in translating strategic formulary, pathway and partnership gains into sustainable business growth through stakeholder engagement, account management, clinical education and the effective implementation of agreed business plans.

Key Responsibilities:

• Deliver NCS and sales targets across the territory, supporting the regional strategy defined by the Strategic Partnership Manager.
• Develop and maintain strong relationships with key prescribing and clinical stakeholders across acute and community care settings, including Continence Nurses, Urology Nurses and other specialist healthcare professionals.
• Initiate and support product evaluations within hospital and community settings in partnership with the Clinical Development Manager.
• Drive product uptake and utilisation following formulary approval and inclusion within local guidelines.
• Maximise commercial opportunities by ensuring effective pull-through of approved formularies, pathways, and clinical initiatives.
• Increase access to key company brands through successful formulary inclusion, guideline development, and stakeholder engagement.
• Demonstrate a high level of clinical, product, and market knowledge across key therapy areas.
• Develop and execute robust account plans aligned to Strategic Partnership Managers regional & ICB / HB strategies
• Protect and grow existing business through effective stakeholder management and partnership working.
• Deliver training to ensure the safe, effective and appropriate use of company products.
• Support the Clinical Development Manager in the delivery of audits and the collection of real-world evidence and outcomes data.
• Plan and implement local educational initiatives, service improvement projects, and clinical activities that support business growth and customer objectives.
• Achieve agreed performance metrics and Sales Force Effectiveness (SFE) standards while maintaining full compliance with company policies, the Standards of Business Conduct and Ethics, and all relevant industry regulations.
• Utilise CRM systems effectively, ensuring all customer interactions, opportunities and activities are recorded accurately and in line with company KPIs.

Skills & Experience:

• Proven sales experience within the medical device or healthcare industry, with experience selling into primary and/or secondary care environments is desired
• Would also consider graduates with suitable educational background
• Demonstrated ability to collaborate effectively across cross-functional teams to achieve shared business objectives.
• Degree educated or equivalent, ideally with a scientific, healthcare or nursing background.
• Highly motivated, resilient, and results-oriented, with a strong desire to achieve and exceed objectives.
• Excellent communication, influencing and relationship-building skills, with the ability to engage and gain commitment from a wide range of stakeholders.
• Strong territory planning, account management, and opportunity management skills.
• Ability to analyse data and translate insights into clear actions that drive business growth.
• Competent in the use of CRM systems and digital engagement platforms.