Content Transformation Lead – Personalised Communications

Nationwide Building Society; Glasgow; Híbrido; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Pension plan

Performance bonus

Volunteer days

Hybrid working

Resumo da oferta

Nationwide Building Society is seeking a Content Transformation Manager to lead the shift toward always-on, data-driven customer communications. Working in the Customer Marketing team, you’ll drive scalable content operations, automation and AI-enabled improvements across multiple channels and journeys.

You’ll partner with Marketing, Digital, Product, Risk and Legal to embed governance and deliver measurable customer value.

Qualificações

• Evidence of collaboration, problem solving and continuous improvement.
• Experience translating business requirements into delivery plans and governance.
• Experience designing end-to-end content operating models and processes.
• Experience assessing automation or AI to improve delivery and outcomes.
• Ability to remove barriers to scalable content delivery and improve controls.
• Experience leading cross-functional delivery and measuring success.

Responsabilidades

• Lead content transformation initiatives across content operations and governance.
• Translate strategy into practical delivery plans, tools and processes.
• Develop scalable content models and reusable frameworks.
• Embed AI, automation and marketing tech to improve efficiency and quality.
• Collaborate with marketing, digital, product, risk and legal teams.
• Monitor performance, risks and stakeholder feedback for continuous improvement.

Conhecimentos

CRM

Personalisation

Stakeholder management

Automation

AI awareness

Ferramentas

Marketing automation platforms

Workflow tools

AI tooling awareness

Descrição da oferta de emprego

Nationwide Building Society is seeking a Content Transformation Manager to lead the shift toward always-on, data-driven customer communications. Working in the Customer Marketing team, you’ll drive scalable content operations, automation and AI-enabled improvements across multiple channels and journeys.

You’ll partner with Marketing, Digital, Product, Risk and Legal to embed governance and deliver measurable customer value.