Content Designer / Technical Writer

Mavenlink Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Content Designer to create and maintain essential technical content for their software products. This role involves collaborating closely with teams to ensure clarity in documentation and contribute to product development. Ideal candidates should have strong technical writing skills, an understanding of usability, and the ability to convey complex concepts clearly. Enjoy a dynamic work environment in London with a focus on work-life balance and great employee perks.

Benefits

Nespresso Coffee

Private Medical Insurance

Flexible PTO Policy

Regular team events

Parental Leave

Qualifications

• Experience writing technical documentation for complex software applications.
• Strong understanding of software from a usability perspective.
• Experience in translating complex information into accessible content.

Responsibilities

• Produce a variety of content to help users optimally use products.
• Review and edit technical information for clarity.
• Collaborate with stakeholders to produce user-focused collateral.

Skills

Technical writing

Understanding of software usability

Ability to translate complex information

Strong written communication skills

Experience with Salesforce

Job description

Kantata provides the Kantata Cloud for Professional Services™, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, continuously hiring, and rapidly growing our loyal and diversified customer base. We are recognized as an employee-rated Best Place to Work, providing a dynamic work environment with a team that is passionate about what they do.

About the Opportunity

Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. Supporting the optimal understanding and use of our products and services. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral, Reporting to the Director, Content Design, you will ensure existing processes are followed, and contribute to improvements in the way we work as our processes and technology evolve.

In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.

Primary Responsibilities

• Produce a variety of content to nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
• Present information and instructions in a clear and concise way; ensure greatest reader comprehension and write and edit technical information accordingly
• Prepare graphics and illustrations; elaborate on and complement technical writing, including screenshots, flow charts and diagrams
• Meet with stakeholders including customers; discuss technical problems in order to produce content which addresses their issue
• Work closely with the Product Team; ensure that documentation meets product requirements
• Revise, edit and update instructions, technical information, and frequently asked questions
• Stay up-to-date; maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
• Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.

What You Bring to this Role

• Experience writing technical documentation for complex software applications
• Strong understanding of software from a usability and content design perspective
• Experience of translating complex information into accessible information
• Knowledge and appreciation of cloud-based technologies / business software solutions
• Ability to pick up new technology and functional concepts quickly
• Strong written and verbal communication skills
• Ideal candidates will also have
• Professional Services domain knowledge – experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations
• Experience working with Salesforce in a technical or administration capacity

Our Philosophy

We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

• An intentionally engaging and collaborative culture – ditch the silo!
• Strong work-life balance that’s a true focus of the company
• The chance to learn from some of the best people in the business
• A vibrant, collaborative and devoted team, who still makes time for fun

Kantata is an Equal Opportunity Employer.

Our EMEA Headquarters is situated in the heart of the vibrant city of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:

• Nespresso Coffee, snack bar, and private kitchen
• Panoramic views across the city from our modern top floor office space
• Large balcony looking south over the river
• Regular Together Thursdays team events
• Private Medical Insurance
• Group Income Protection (Disability Insurance)
• Death In Service (Life Insurance)
• Employee Assistance Programme
• Parental Leave - 16 weeks maternity, 8 weeks paternity, 100% employer paid
• Flexible PTO Policy
• Generous sick leave allowance

If you don’t see your dream job listed, we encourage you to apply anyway. We don’t want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the our network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Kantata.