Content Designer II — Clear UX Writing (Remote)

Affirm; United Kingdom; Remote; GBP 80,000 - 118,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Generous time off

ESPP

Job summary

Affirm is hiring a Content Designer II to partner with product teams and craft clear, trustworthy content across web and native apps. You’ll focus on content strategy, UX writing, and a customer-centered approach to improve product experiences from discovery to launch.

You’ll work with design, research, PM, engineering, brand, legal, compliance, and customer experience to ensure accessible, concise content that guides users and strengthens the product.

Qualifications

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field.
• Portfolio showing UX writing craft and shipped product experiences across in-app or web touchpoints.
• Strong understanding of UX writing, information architecture, usability, accessibility, research, experimentation, and product development.

Responsibilities

• Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• Help teams understand customer problems, identify content and usability opportunities, and decide how product experiences should work and communicate.
• Write clear, accurate, concise, human product content across in-product flows, notifications, emails, texts, prototypes, and other touchpoints.
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and understanding.
• Participate in design sprints, critiques, content reviews, and product discussions as an advocate for clarity and accessibility.
• Help strengthen Affirm’s content design practice by contributing to style guides, guidelines, reusable patterns, and team artifacts.

Skills

Content design

UX writing

Information architecture

Content strategy

Customer empathy

Job description

Affirm is hiring a Content Designer II to partner with product teams and craft clear, trustworthy content across web and native apps. You’ll focus on content strategy, UX writing, and a customer-centered approach to improve product experiences from discovery to launch.

You’ll work with design, research, PM, engineering, brand, legal, compliance, and customer experience to ensure accessible, concise content that guides users and strengthens the product.