Content Designer

Affirm, Inc.; Greater London; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first compensation structure

Remote-first Workforce

Generous time off

Health benefits

Mental healthcare

Parental leave

Away days

Learning & development

Job summary

Affirm, Inc. is seeking a Content Designer II to craft clear, trustworthy product experiences for web and native apps. You’ll partner with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from discovery through launch.

You’ll apply content strategy, UX writing, and information architecture to simplify complex flows, run design sprints, contribute to guidelines, and advocate for accessibility and transparency.

Qualifications

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field.
• Portfolio showing UX writing craft, strategic thinking, and shipped product experiences across web/native apps.

Responsibilities

• Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, texts, prototypes, and other touchpoints.
• Participate in design sprints, critiques, content reviews, and product discussions to advocate for clarity, accessibility, and content-first design.
• Collaborate with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear product experiences.

Skills

Content design

UX writing

Content strategy

Information architecture

Product thinking

Customer empathy

Tools

Design systems

Job description

• We’re looking for a Content Designer II to help create clear, useful, trustworthy, and compelling product experiences that make it easier for people to understand and use Affir m
• In this role, you’ll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience
• You’ll help design and improve product experiences from discovery through launch, experimentation, and optimization, with a focus on both thoughtful content strategy and precise UX writing
• You’ll bring strong writing skills, customer empathy, and product thinking to important product work
• You’ll ask thoughtful questions, explain your rationale clearly, and advocate for simple, transparent experiences that help customers make informed decisions
• You’ll use content strategy, systems thinking, and UX writing to help teams create experiences that are simple, transparent, and customer-centered
• You’ll also contribute to Affir m’s growing Content Design practice by sharing feedback, participating in team rituals, helping strengthen guidelines and patterns, and partnering with other content designers
• This role is ideal for a collaborative, curious, and customer-oriented content designer who is ready to grow their craft while making meaningful contributions to product experiences
• Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences
• Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization
• Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate
• Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding
• Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design
• Help strengthen Affir m’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth

Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customerAbility to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital productsNice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflowsA portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpointsStrong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product developmentExperience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences