Content Designer

TieTalent

London

Hybrid

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

25 days of annual leave

Matched pension contributions (5%)

Private healthcare with Bupa

Gym membership support

Cycle-to-work scheme

Job summary

A digital services company in London is seeking a skilled Content Designer to create user-focused content for government-facing products. This role requires collaboration with multidisciplinary teams to ensure accessibility and quality across digital platforms. Candidates should have experience in the public sector and a degree in a relevant field. The position offers a full-time contract, competitive salary, and various company benefits including training and development opportunities.

Qualifications

Proven experience designing content for digital services within public sector organisations.
Deep understanding of content style guides and GDS Service Manual.
Strong writing and editing skills focused on accessibility.

Responsibilities

Conduct content audits and analyze user needs.
Develop and manage content strategies aligned with user goals.
Ensure content is inclusive and accessible following WCAG guidelines.

Skills

Content design for digital services

User research

Writing in plain English

Agile methodology experience

Collaboration with multidisciplinary teams

Education

Degree in English, Communications, UX Design, or Journalism

Tools

Confluence

Jira

Figma

Miro

Job description

Overview

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Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Salary: Negotiable, DoE, plus company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

Glassdoor score of 4.7

96% of our staff would recommend Triad to a friend

100% CEO approval

See for yourself some of the work that makes us all so proud:

Role Summary

Triad is seeking a skilled Content Designer to join our team working on meaningful public sector digital services. You'll play a critical role in creating clear, concise, user-focused content for government-facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens.

You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the (url removed) content style guide and contribute to agile delivery teams across the entire product lifecycle.

Key Responsibilities

Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services.
Content Strategy - Develop and manage content strategies aligned with service and user goals.
User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics.
Collaboration - Work closely with stakeholders, designers, developers, and policy teams to ensure content meets user and business needs.
Accessibility - Ensure content is inclusive and accessible to all users, adhering to WCAG guidelines.
Quality Assurance - Maintain high standards of content quality and consistency across platforms.
Agile Delivery - Contribute to agile ceremonies and work in sprint cycles to continuously improve content.

Skills And Experience

Proven experience designing content for digital services within UK government or public sector organisations.
Deep understanding of the (url removed) content style guide and GDS Service Manual.
Strong writing and editing skills, with a focus on plain English and accessibility.
Experience conducting and applying findings from user research and usability testing.
Familiarity with tools such as Confluence, Jira, Figma, and collaboration platforms like Miro.
Ability to handle multiple priorities and deliver high-quality content to tight deadlines.
Experience working in multi-disciplinary agile teams, using agile and iterative design methods.
Comfortable liaising with stakeholders and explaining content decisions clearly and confidently.

Qualifications & Certifications

A degree or equivalent qualification in a relevant field such as English, Communications, UX Design, or Journalism - Desirable
Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad's Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

Continuous Training & Development: Access to top-rated Udemy Business courses.
Work Environment: Collaborative, creative, and free from discrimination.
Benefits:
- 25 days of annual leave, plus bank holidays.
- Matched pension contributions (5%).
- Private healthcare with Bupa.
- Gym membership support or Lakeshore Fitness access.
- Perkbox membership.
- Cycle-to-work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:
An interview with our Head of UX, including a career review and cultural fit assessment.
A workshop and interview session with our principal consultants (materials provided in advance).
We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.

Other Information

If this role is of interest to you or you would like further information, please contact Matt Goodman and submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter and a Disability Confident Leader

Seniority level