Senior Content Designer

Methods Business and Digital Technology; Newcastle upon Tyne; Hybrid; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Wellness programme

Flexible Working

25 days annual leave

Pension

Private Medical Insurance

Travel Insurance

Life Assurance

Job summary

Methods Business and Digital Technology is recruiting a Senior Content Designer to craft user-centred content for public-sector projects. You will work remotely with occasional UK travel, collaborating with multidisciplinary teams and ensuring accessibility and GOV.UK standards are met.

You will mentor junior designers, shape content strategies, and engage stakeholders to explain design decisions while maintaining high-quality output and inclusive practices.

Qualifications

• Producing user-centred content that meets GDS/GOV.UK standards.
• Experience in end-to-end journeys and identifying where content needs improvement.
• Work in an agile multidisciplinary team and advocate for content design.
• Communicate complex digital product concepts to stakeholders.
• Manage relationships and explain content decisions.
• Champion user-centred design and accessibility in products.
• Collaborate with user researchers to gain insights.
• Regular content quality reviews and iterative improvements.

Responsibilities

• Plan, write and manage usable, accessible content per guidelines.
• Produce accurate, timely content that is easy to understand and SEO-friendly.
• Manage stakeholders and explain content decisions.
• Use analysis to solve design problems and challenge assumptions.
• Advocate for accessible digital products and services.
• Contribute to Content Design Community of Practice and share ideas.
• Coach and mentor other content designers.
• Support lead content designer with planning, training, and recruitment.
• Help create a welcoming, inclusive team environment.

Skills

Content design

Public sector experience

Agile environment

Communication and interpersonal skills

Stakeholder management

Strategic thinking

User needs research

Accessibility

Tools

GOV.UK Prototype Kit

Content design tooling

Job description

Senior Content Designer

Location: Remote and client site

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Your role

We are recruiting for apermanentseniorcontentdesigner. You will have a passion for making things easier for people to understandand helpingusers complete their goal.You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard.

Your responsibilities will include:

• planning,writingand managing usable and accessible content in line with GDS/GOV.UKContent Design guidelinesand standards

• producing content that isaccurate,timely, relevant, easy to understand, search engine optimised and meets style guidelines

• managing stakeholders and building successful relationships with them, includingexplainingcontentdecisions

• using analytical and problem-solving skills to help the team solve design problems and challenge assumptions

• championing user-centred design practices for digital products and services.

• advocating for accessible digital products and services

• being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support

• taking responsibility for content quality, including coaching and mentoring content designers

• supporting thelead content designerincludingwith:

• training and development plans

• project planning

• recruitment activities

• sales and marketing activities

• helping create a welcoming,safeand inclusive team environment - encouraging mutual peer-to-peer support, and helping individuals achieve a good work-life balance

The role will be based remotely, but there may be a need for some UK travel requiring you to stay away from home.

Skills we are looking for

• Producing user-centred content:experience of evidence-based content design that meets GDS/GOV.UK standards, including a deep understanding of end-to-end journeys and experience ofidentifyingwhere journey fixes or content improvements need to be made.

• Working as a content designer in an agile environment:you understand agile approaches, advocate for the role of content design in multidisciplinaryteams, andencourage healthy working relationships with other disciplines.

• Strong communicationand interpersonal skills:communicate a range of information to a variety of audiences.For example, talkingabout digital products and the GDSService Standardin a way thatstakeholdersunderstand.

• Stakeholder relationship management:effectively negotiateand influencestakeholders, managerelationships, build strategic relationships, communicateregularlyand removeblockers, while keeping the focus on user needs.

• Strategic thinking:abletohelptolead the design and implementation of strategies,andevaluatetheir impact and progress to make sure businessobjectivesanduser needsare being met

• Understanding user needs:work closely and collaboratively with user researchers to gain insights and make decisions based on findings.

• Accessibility:put accessibility at the heart of approaches to designing content and encouragingothers to do the same.

• Ensuring quality:make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations.

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Additionalskills and behaviours

Skills that would also be useful in this role include:

• Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work.

• Proactive approach to diversity,equalityand inclusion,internally and with clients.

• Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit).

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)