Content and Channels Lead (Internal and External Publisher)

slc; Glasgow; Hybrid; GBP 41,000 - 49,000; Full time

Benefits offered by this job

28 days annual leave

Option to buy/sell annual leave

Flexi-time and enhanced flexible hours

Job summary

Student Loans Company is seeking a Content & Channels Lead to manage corporate content across intranet, GOV.UK, and colleague channels. You will oversee the Multimedia Designer and Filmmaker, ensuring written, visual and video content align with priorities.

You’ll drive governance, accessibility, and user-focused content, writing and publishing while guiding stakeholders with analytics and feedback to improve channel performance.

Qualifications

• Experience in content design, digital publishing, or communications within a government or large organisation.
• Proven ability to write and edit content for digital platforms using plain English.
• Experience managing intranet content strategy, governance, and stakeholder engagement.
• Ability to analyse user feedback and analytics to improve content performance.
• Degree or equivalent in communications, journalism, digital media, or related field.

Responsibilities

• Lead a small team responsible for SLC's corporate content, digital publishing and creative services.
• Develop content strategies, publishing standards and governance frameworks for digital channels.
• Write, edit and publish content; provide expert advice to stakeholders and use analytics to improve performance.
• Champion accessibility and publishing best practices aligned to organisational standards.

Skills

Content design

Digital publishing

Stakeholder engagement

Analytics & insight

Plain English writing

Education

Degree or equivalent in communications/digital media/journalism

Tools

GOV.UK publishing tools (Whitehall Publisher)

Job description

Salary:
£40,642.00 - £48,544.00 GBP Annual
Pension:
A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type:
Full time
Please note: The advert will close at 11:59PM the night before the listed closing date.

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

• Honesty : We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment : We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability : We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect : We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust : We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words-they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the Role

As Content & Channels Lead, you'll manage a small team responsible for SLC's corporate content, digital publishing and creative services, ensuring colleagues and customers can access clear, accurate and trusted information across our key digital channels.

You’ll lead the planning, governance and continuous improvement of content across SLC's intranet, GOV.UK presence and colleague communication channels, while overseeing our Multimedia Designer and Filmmaker to ensure visual, video and written content work together to support organisational priorities.

Working across internal and external digital channels, you’ll develop content strategies, publishing standards and governance frameworks that improve user experience, strengthen consistency and ensure content remains accessible, accurate and effective.

This is a hands‑on leadership role. Alongside managing the team, you’ll write, edit and publish content, provide expert advice to stakeholders, and use analytics, user feedback and insight to continually improve channel performance and audience engagement.

You’ll champion accessibility, content governance and publishing best practice, helping colleagues create content that is user‑focused, compliant and aligned to organisational standards.

We’re looking for someone with strong content management, digital publishing and stakeholder engagement experience. You’ll have a track record of improving content and channels, developing publishing standards and governance approaches, and translating complex information into clear, accessible and engaging content. Experience of intranet management, GOV.UK publishing, internal communications, accessibility standards and overseeing creative or multimedia delivery would be advantageous.

What you Bring:

• Experience in content design, digital publishing, or communications within a government or large organisation
• Proven track record of writing and editing content for digital platforms, applying plain English principles
• Experience using or the ability to learn quickly and become effective in the role: GOV.UK publishing tools (e.g., Whitehall Publisher) and adhering to GDS style guide
• Experience managing intranet content strategy, governance, and stakeholder engagement
• Experience analysing user feedback and analytics to improve content performance
• Degree or equivalent experience in communications, journalism, digital media, or related field
• Membership of Government Communication Service (GCS) or be prepared to attain membership
• Membership of relevant professional bodies such as, or willing to work towards:
  • Chartered Institute of Public Relations (CIPR)
  • Chartered Institute of Marketing (CIM)
  • Institute of Internal Communication (IoIC)
• Excellent writing and editing skills with the ability to translate complex information into plain English
• Understanding of accessibility standards (WCAG 2.2 and inclusive content practices) and user‑centred design principles
• Knowledge of government communication standards and functional skills frameworks

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option