Content and Channels Lead

Student Loans Company; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

28 days annual leave

8 public holidays

Civil Service pension scheme

Life insurance 4x salary

Flexible working options

Cycle to work scheme

Discounts at retailers

Job summary

Student Loans Company in Glasgow is seeking a Content & Channels Lead to manage corporate content, digital publishing and creative services, ensuring clear, accurate information across key digital channels.

You will lead content strategy, publishing standards and governance, supervise Multimedia Designer and Filmmaker, and drive accessibility and user-focused content across intranet and GOV.UK presence.

Qualifications

• Experience in content design, digital publishing, or communications within a government or large organisation.
• Proven ability to write and edit content for digital platforms using plain English.
• Experience with GOV.UK publishing tools and applying the GDS style guide.
• Experience managing intranet content strategy, governance and stakeholder engagement.
• Experience analysing user feedback and analytics to improve content performance.

Responsibilities

• Lead a small team responsible for corporate content, digital publishing and creative services.
• Develop content strategies, publishing standards and governance frameworks.
• Write, edit and publish content; provide expert advice to stakeholders.
• Ensure accessibility, governance and user-focused content across channels.

Skills

Content design

Digital publishing

Stakeholder engagement

GOV.UK publishing

Plain English

Intranet content management

Accessibility WCAG

Content governance

Education

Degree in communications or related field

GCS/CIPR/CIM/IoIC membership or willingness to pursue

Tools

GOV.UK publishing tools

Job description

Location: Glasgow, Darlington or Llandudno

Pension: A Civil Service Pension with an employer contribution of 28.97%

Advert Closing Date: Friday 23 October 2026

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the hear of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words – they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the Role

As Content & Channels Lead, you'll manage a small team responsible for SLC's corporate content, digital publishing and creative services, ensuring colleagues and customers can access clear, accurate and trusted information across our key digital channels.

You'll lead the planning, governance and continuous improvement of content across SLC's intranet, GOV.UK presence and colleague communication channels, while overseeing our Multimedia Designer and Filmmaker to ensure visual, video and written content work together to support organisational priorities.

Working across internal and external digital channels, you'll develop content strategies, publishing standards and governance frameworks that improve user experience, strengthen consistency and ensure content remains accessible, accurate and effective.

This is a hands‑on leadership role. Alongside managing the team, you'll write, edit and publish content, provide expert advice to stakeholders, and use analytics, user feedback and insight to continually improve channel performance and audience engagement.

You'll champion accessibility, content governance and publishing best practice, helping colleagues create content that is user‑focused, compliant and aligned to organisational standards.

We're looking for someone with strong content management, digital publishing and stakeholder engagement experience. You'll have a track record of improving content and channels, developing publishing standards and governance approaches, and translating complex information into clear, accessible and engaging content. Experience of intranet management, GOV.UK publishing, internal communications, accessibility standards and overseeing creative or multimedia delivery would be advantageous.

What you Bring:

• Experience in content design, digital publishing, or communications within a government or large organisation
• Proven track record of writing and editing content for digital platforms, applying plain English principles
• Experience using or the ability to learn quickly and become effective in the role: GOV.UK publishing tools (e.g., Whitehall Publisher) and adhering to GDS style guide
• Experience managing intranet content strategy, governance, and stakeholder engagement
• Experience analysing user feedback and analytics to improve content performance
• Degree or equivalent experience in communications, journalism, digital media, or related field
• Membership of Government Communication Service (GCS) or be prepared to attain membership
• Membership of relevant professional bodies such as, or willing to work towards:
• Chartered Institute of Public Relations (CIPR)
• Chartered Institute of Marketing (CIM)
• Institute of Internal Communication (IoIC)
• Excellent writing and editing skills with the ability to translate complex information into plain English
• Understanding of accessibility standards (WCAG 2.2 and inclusive content practices) and user‑centred design principles
• Knowledge of government communication standards and functional skills frameworks

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

The Legal Bits

We’ll need you to confirm that you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us.This will include employment history, criminal record check, credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010.Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email [e-mail]