Contact Centre Forecasting & Demand Planning Pro

Longreach Recruitment; West Midlands; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment. Candidates should have advanced Excel skills and experience with SQL or Power BI. Responsibilities include building accurate forecasts, analyzing data, and collaborating with operational teams to meet fluctuating demand. A competitive salary of £38,000 - £45,000 plus bonus and benefits is offered.

Qualifications

• Demonstrable experience in a contact centre operational environment.
• Advanced modelling experience in forecasting and demand planning.
• Background in operational analytics is desirable.

Responsibilities

• Build accurate short- and mid-term demand forecasts.
• Analyse large datasets and identify key drivers.
• Use SQL, Excel, and Power BI for modelling and reporting.
• Collaborate with Resource Planning and Operational teams.
• Monitor forecast performance and improve accuracy.

Skills

Forecasting outputs and models experience

Advanced Excel

SQL skills

Power BI or similar tool experience

Operational analytics background

Clear communication skills

Organizational skills

Tools

SQL

Excel

Power BI

Job description

A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment. Candidates should have advanced Excel skills and experience with SQL or Power BI. Responsibilities include building accurate forecasts, analyzing data, and collaborating with operational teams to meet fluctuating demand. A competitive salary of £38,000 - £45,000 plus bonus and benefits is offered.