Contact Centre Agent

HomeServe UK; Biggleswade; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Private medical insurance

Structured training & progression

Supportive company culture

Job summary

HomeServe UK is hiring a Contact Centre Agent in Biggleswade to support customers with accounts and payments. The role offers full-time, permanent, office-based weekdays with some weekend remote work, and a salary up to £30,000 plus benefits.

You will handle payments, assist with missed payments, and provide clear payment guidance while maintaining high standards of customer service and compliance. Training and progression are provided.

Qualifications

• Previous experience in customer service, call centres, or collections is preferred
• Strong communication and listening skills
• A calm, respectful, and empathetic approach to customer interactions
• Great attention to detail and strong organisational skills
• Flexibility to work evenings and weekends
• Confidence using IT systems, with the ability to quickly learn new tools

Responsibilities

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and elevate appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience

Job description

We’re Hiring: Contact Centre Agent | Biggleswade | up to £30,000 + Benefits
Full-Time | Permanent | Office-Based Weekdays | Remote Weekends

Location: Biggleswade, SG18 8AL
Salary: Up to £30,000 + Benefits

About the Role

Are you a people person with a calm, empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you’ll play a key role in supporting customers with their accounts and payments — always with a respectful, solutions-focused approach.

This is a great opportunity to build a long-term career in consumer finance, with full training, ongoing support, and a genuinely collaborative, friendly environment.

Key Responsibilities

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and elevate appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience

Salary & Benefits

• Salary up to £30,000 (depending on experience)
• Up to 10% annual performance bonus
• Single private medical insurance cover
• Ongoing training and development, with clear progression opportunities
• A supportive company culture that genuinely values its people

About You

What You Bring

• Previous experience in customer service, call centres, or collections is preferred
• Strong communication and listening skills
• A calm, respectful, and empathetic approach to customer interactions
• Great attention to detail and strong organisational skills
• Flexibility to work evenings and weekends
• Confidence using IT systems, with the ability to quickly learn new tools

We believe our strength comes from the diversity of our people. At HomeServe Finance, we’re committed to creating an inclusive environment where everyone feels they belong and can thrive. We welcome applications from all backgrounds and encourage you to apply — even if your experience doesn’t match every requirement.

About Us

HomeServe Finance sits within the HomeServe Group and specialises in helping customers access affordable finance for home improvements and repairs. By combining deep industry experience with smart technology, we make it easier for customers to manage costs with confidence and clarity.