Call Centre Agent

Jacobs Enforcement Ltd; Birkenhead; On-site; GBP 22,050 - 26,950; Full time

Benefits offered by this job

Commission – uncapped performance-related bonuses

Flexible Working

Annual Leave Allowance

Company Pension Scheme

Health Cash Plan

Death In Service Benefit

Extensive Training Programme

Job summary

Jacobs Enforcement Ltd in Birkenhead is seeking a Call Centre Agent to join a dynamic team. The role involves handling both inbound and outbound calls, negotiating payment solutions for debts. Successful candidates will receive a competitive salary of £24,500, with the potential to earn over £30,000 OTE through performance-related bonuses. The position offers generous annual leave, a health cash plan, and comprehensive training and support throughout your career, creating significant opportunities for growth and development.

Responsibilities

• Handle inbound and outbound calls to engage with the public.
• Negotiate payment solutions for outstanding debts.
• Participate in ongoing training and mentorship.

Skills

Strong interpersonal and negotiation skills

Resilience

Self-motivated

Excellent time management

Target and results driven

Experience in a Call Centre or Sales role

Negotiating finances

Job description

Salary: £24,500 per annum (£30,000+ OTE with performance-related bonuses)

Job Type: Permanent

Hours: Full-time. 37 hours per week.

The Role

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow – with top performers earning over £60,000 OTE in succession roles!

What We’re Looking For

• Strong interpersonal and negotiation skills
• Resilience and ability to handle challenging conversations
• Self-motivated, with excellent time management and organisation skills
• Target and results driven
• Experience in a Call Centre or Sales role is desirable.
• Experience of a target-driven role or negotiating finances is also desirable.

What We Offer (N.B. Permanent Staff)

• Competitive salary - £24,500 basic salary per annum
• Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
• Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm.
• Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown.
• Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
• Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
• Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
• Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career.
• Successful candidates will need to undergo right to work and reference checks.

Equal Opportunities Statement

Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.