Finance

HomeServe; Biggleswade; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 10% bonus

6% pension contribution

Private medical insurance

Training and progression

Descripción de la vacante

HomeServe is hiring a Contact Centre Agent in Biggleswade to support customers with payments and account queries. The role offers a clear path for progression in a supportive, collaborative environment.

The position is office-based on weekdays with weekends remote, offering training, development, and a competitive package including a bonus and pension contributions.

Formación

• Experience in customer service, call centres, or collections preferred.
• Strong communication and listening skills.
• Calm, respectful and empathetic approach to customer interactions.
• Great attention to detail and strong organisational skills.
• Flexibility to work evenings and weekends.
• Confidence using IT systems and ability to learn new tools.

Responsabilidades

• Handle inbound and outbound calls and emails relating to payments and account queries.
• Support customers with missed payments, offering practical and non-judgmental solutions.
• Clearly explain payment options, next steps, and responsibilities.
• Identify vulnerable customers and escalates appropriately.
• Maintain accurate records and work in line with industry regulations.
• Contribute positively to the team and deliver a great customer experience.

Conocimientos

Customer service

Call centre

Collections

Communication skills

Empathy

Attention to detail

Organizational skills

IT literacy

Flexible hours

Descripción del empleo

About The Role

We're Hiring: Contact Centre Agent | Biggleswade | up to £30,000 + Benefits
Full-Time | Permanent | Office-Based Weekdays | Remote Weekends

Location: Biggleswade, SG18 8AL
Salary: Up to £30,000 + Benefits

About the Role

Are you a people person with a calm, empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in supporting customers with their accounts and payments - always with a respectful, solutions-focused approach.

This is a great opportunity to build a long-term career in consumer finance, with full training, ongoing support, and a genuinely collaborative, friendly environment.

Key Responsibilities

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and escalates appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience

Salary & Benefits

• Salary up to £30,000 (depending on experience)
• Up to 10% annual performance bonus
• 6% employer pension contribution (matched)
• Single private medical insurance cover
• Ongoing training and development, with clear progression opportunities
• A supportive company culture that genuinely values its people

What You Bring

• Previous experience in customer service, call centres, or collections is preferred
• Strong communication and listening skills
• A calm, respectful, and empathetic approach to customer interactions
• Great attention to detail and strong organisational skills
• Flexibility to work evenings and weekends
• Confidence using IT systems, with the ability to quickly learn new tools

We believe our strength comes from the diversity of our people. At HomeServe Finance, we're committed to creating an inclusive environment where everyone feels they belong and can thrive. We welcome applications from all backgrounds.

About Us

HomeServe Finance sits within the HomeServe Group and specialises in helping customers access affordable finance for home improvements and repairs. By combining deep industry experience with smart technology, we make it easier for customers to manage costs with confidence and clarity.