Social Welfare Adviser

Citizens Advice Ltd; Gateshead; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Citizens Advice Ltd in Gateshead is seeking an excellent communicator to join our Social Welfare Contact Centre Adviser team, supporting local residents with welfare advice and contributing to equality and social change. You will handle inquiries mainly by phone, offering tailored guidance on benefits, debt, energy, housing and employment.

We provide training to build the knowledge you need. Start date: 30 November 2026.

Job description

Are you an excellent communicator with a passion for helping others?

We have the perfect opportunity !

About the role

As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.

What you'll be doing

You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity's values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

START DATE: 30th November 2026

HOURS: Full time/Part time will be considered.

Hours worked Monday - Sunday to support 7-day service