General Manager

Places for People; Kingston upon Thames; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

2% bonus scheme

Health & Fitness membership

Flexible working

Additional annual leave

Personal learning & development

Company Pension

Cashback on healthcare costs

Discounts on activities & cafes

Employee perks

Job summary

Places for People's Kingston leisure centre will open in Spring 2027, and we seek an exceptional General Manager to lead the mobilisation, build a high-performing team and set the culture at the heart of the community.

You will drive health, wellbeing and customer experiences through outstanding facilities, programmes and service.

Qualifications

• Experience leading a large leisure or hospitality operation.
• Proven ability to drive service improvements and commercial performance.

Responsibilities

• Lead the mobilisation and opening of Kingston's flagship leisure centre.
• Oversee day-to-day operations with focus on service, presentation and cleanliness.
• Deliver strategic initiatives to improve commercial performance and stakeholder relations.
• Create a welcoming, inclusive environment that encourages participation in sport and wellbeing programs.

Skills

Leadership

Commercial mindset

People management

Customer service

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

Kingston's brand-new leisure centre is set to open in Spring 2027, and we're looking for an exceptional General Manager to lead the journey. This is a unique opportunity to build a high-performing team, shape the culture, and establish a facility at the heart of the local community. You'll play a key role in the mobilisation and opening of this flagship centre, helping people improve their health, wellbeing and quality of life through outstanding facilities, programmes and customer experiences.

Reporting to the Contract Manager, you will lead the day-to-day operation of the centre, ensuring consistently high standards of service, presentation and cleanliness. You will identify and deliver strategic initiatives that drive commercial performance, achieve key operational targets, and maintain strong relationships with stakeholders.

You will also be responsible for creating a welcoming and inclusive environment that encourages participation in sport, physical activity and wellbeing programmes. By understanding the needs of the local community, you'll ensure the centre delivers a diverse and engaging offer that attracts and retains customers.

For more information, please download the job profile available on our website.

More about you

You will be a strong leader with a commercial brain, you must be able to evidence at interview where you have taken decisions that have improved the bottom line. You will be a skilled manager/coach and be able to motivate and develop your direct reports and wider team. Our business is fast moving and ever changing and you will possess the capability to lead a team through change whilst delivering amazing customer service.

Ideally you will possess a background in leisure, alternatively we would welcome applications from candidates from a hospitality background. However more importantly to us is your ability to lead a fast moving business and maximise commercial value whilst delighting our customers.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.