Consumer Sales & Retention Executive (Hybrid/Flexible)

Zen Internet Ltd; Rochdale; Hybride; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Life Assurance

Annual leave 25-30 days

Private Medical

Birthday day off

Hybrid working

Onsite parking

Résumé du poste

Zen Internet Ltd. is seeking a proactive Customer Sales representative to support inbound calls, emails, and outbound calls to grow the B2C customer base. The role focuses on upsell, retention and loyalty, delivering solutions that meet customers’ needs and using Zen services to enhance their connectivity.

You will be part of the Zen Consumer Sales team, driven to achieve targets with excellent customer experience, and comfortable with hybrid working and flexible arrangements.

Qualifications

• Ability to identify, influence and build relationships.
• Excellent interpersonal skills and ability to communicate at all levels.
• Confident, assertive and professional in all dealings.
• Ability to analyse customer needs and recommend solutions.

Responsabilités

• Achieve sales targets through onboarding new customers, retention, upsell and cross-sell.
• Meet or exceed financial and non-financial KPIs.
• Respond to inbound calls and emails; make outbound contact to understand needs and propose Zen services.
• Promote appropriate products based on customer requirements.
• Develop in-depth understanding of Zen product set, services and strategy.
• Stay aware of competitor and industry trends.

Connaissances

Relationship building

Interpersonal skills

Communication

Needs analysis

Description du poste

Zen Internet Ltd. is seeking a proactive Customer Sales representative to support inbound calls, emails, and outbound calls to grow the B2C customer base. The role focuses on upsell, retention and loyalty, delivering solutions that meet customers’ needs and using Zen services to enhance their connectivity.

You will be part of the Zen Consumer Sales team, driven to achieve targets with excellent customer experience, and comfortable with hybrid working and flexible arrangements.