Consumer Telesales Executive

Zen Internet Ltd; Rochdale; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Annual leave 25-30 days

Private Medical

Birthday day off

Hybrid working

Onsite parking

Job summary

Zen Internet Ltd. is seeking a proactive Customer Sales representative to support inbound calls, emails, and outbound calls to grow the B2C customer base. The role focuses on upsell, retention and loyalty, delivering solutions that meet customers’ needs and using Zen services to enhance their connectivity.

You will be part of the Zen Consumer Sales team, driven to achieve targets with excellent customer experience, and comfortable with hybrid working and flexible arrangements.

Qualifications

• Ability to identify, influence and build relationships.
• Excellent interpersonal skills and ability to communicate at all levels.
• Confident, assertive and professional in all dealings.
• Ability to analyse customer needs and recommend solutions.

Responsibilities

• Achieve sales targets through onboarding new customers, retention, upsell and cross-sell.
• Meet or exceed financial and non-financial KPIs.
• Respond to inbound calls and emails; make outbound contact to understand needs and propose Zen services.
• Promote appropriate products based on customer requirements.
• Develop in-depth understanding of Zen product set, services and strategy.
• Stay aware of competitor and industry trends.

Skills

Relationship building

Interpersonal skills

Communication

Needs analysis

Job description

Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.

Overview

Zen has an ambitious three-year growth objective underpinned by the retention and growth of our Consumer base.

The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers.

The post holder has the responsibility for predominately answering inbound calls, replying to emails and making outbound calls to grow the customer base, reduce churn and increase loyalty. At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity and communication solutions work for them.

The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience.

Key Responsibilities

• Achieve sales targets through onboarding new customers, retaining existing customers, up selling and cross selling
• Meeting or exceeding other financial and non-financial KPI's
• Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommend solutions to meet these needs - including other Zen services that the customer may not have considered.
• Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements
• Develop an in-depth understanding of the divisional product set, services and strategy
• Understanding and awareness of competitor and industry trends

Skills & Experience

• Able to identify, influence & build relationships
• Excellent interpersonal skills, with the ability to communicate at all levels
• Confident, assertive and professional in all internal and external dealings
• Ability to analyse customer needs and recommend possible solutions

Benefits

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days' paid leave per year for voluntary work