Hybrid Enterprise Service Desk Engineer

Zen Internet Ltd; Rochdale; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

2 x Life Assurance Cover

25 days Annual leave

Private Medical Healthcare

Birthday day off

Salary sacrifice Pension

Flexible and Hybrid working

Onsite parking

Tech development opportunities

Discounted Mobile plans

Travel Loan and Ride2Work

Retention of staff benefits

Job summary

Zen Internet Ltd is seeking a dynamic Enterprise Service Desk specialist to join a team known for delivering excellent service. You will diagnose and resolve incidents, advise on best practices and lead changes to keep customer environments robust and secure.

You'll work closely with SMEs and specialist teams, participate in on-call shifts and occasional out-of-hours work, and enjoy flexible/hybrid working arrangements and a supportive, inclusive culture.

Qualifications

• Experience in enterprise service desk environments
• Strong customer service mindset
• Ability to diagnose and troubleshoot complex issues

Responsibilities

• Deal with incoming incidents and change requests via phone and email with professional and courteous communication
• Log and prioritise tickets, own incidents, and keep customers informed
• Collaborate with 3rd party vendors to resolve cases and escalate when needed
• Lead customers through change management and identify more efficient processes
• Maintain up-to-date knowledge of networking and security technologies and share best practices

Job description

Zen Internet Ltd is seeking a dynamic Enterprise Service Desk specialist to join a team known for delivering excellent service. You will diagnose and resolve incidents, advise on best practices and lead changes to keep customer environments robust and secure.

You'll work closely with SMEs and specialist teams, participate in on-call shifts and occasional out-of-hours work, and enjoy flexible/hybrid working arrangements and a supportive, inclusive culture.