B2C Sales & Retention Leader

HomeLet; Lincoln; On-site; GBP 65,000 - 90,000; Full time

Job summary

HomeLet is seeking an ambitious, people-focused leader to drive performance across B2C Sales and Retention. You will coach team leaders, grow sales and retention, and ensure outstanding customer service in a busy, collaborative environment.

You’ll own day-to-day performance, balance growth with efficiency, and uphold high standards and FCA compliance while developing your team to succeed.

Qualifications

• Experience leading sales and retention teams in a target-driven environment.
• Strong coaching and performance management skills.
• Commercial mindset with a commitment to excellent customer service.
• Ability to lead change, solve problems and hold people accountable.
• Ability to translate performance data into practical improvements.
• Understanding of FCA requirements, including information on insurance products on a non-advised basis.

Responsibilities

• Lead and inspire team leaders; coach and develop high-performing teams.
• Drive sales, retention, revenue and call activity to hit targets and service levels.
• Champion a consultative approach to ensure customers feel valued in every interaction.
• Deliver meaningful one-to-ones, reviews and development plans; address performance gaps.
• Identify opportunities to streamline processes, boost productivity and profitability.
• Run effective team meetings; ensure clear communication of product, process and updates.
• Turn insight into action using performance reporting and market knowledge.
• Support investigation and resolution of customer complaints for lasting improvements.
• Maintain high standards with accurate records and FCA compliance; manage risks.

Skills

Sales leadership

Coaching & performance management

Customer service excellence

Change leadership

Data-driven improvement

FCA regulatory awareness

Job description

HomeLet is seeking an ambitious, people-focused leader to drive performance across B2C Sales and Retention. You will coach team leaders, grow sales and retention, and ensure outstanding customer service in a busy, collaborative environment.

You’ll own day-to-day performance, balance growth with efficiency, and uphold high standards and FCA compliance while developing your team to succeed.