Mobile Community Advice Advisor

Citizens Advice Ltd; Manchester; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Citizens Advice Ltd in Manchester is seeking a flexible and compassionate adviser to join our team, working across community outreach venues and our Adviceline service depending on demand.

The role requires experience in a target-driven environment with a focus on excellent customer service, ability to handle telephone, face-to-face and digital interactions, and to gather information to support clients' next steps.

Qualifications

• Experience in a target-driven environment with a focus on delivering excellent customer service.
• Ability to handle telephone, face-to-face and digital interactions while gathering information for next steps.

Responsibilities

• Advise clients face-to-face, by phone, or digitally across community outreach venues and Adviceline based on demand.
• Travel across Greater Manchester to reach service users and provide timely, quality advice.

Job description

Citizens Advice Ltd in Manchester is seeking a flexible and compassionate adviser to join our team, working across community outreach venues and our Adviceline service depending on demand.

The role requires experience in a target-driven environment with a focus on excellent customer service, ability to handle telephone, face-to-face and digital interactions, and to gather information to support clients' next steps.