Customer Service Advisor

VIZIO. Inc.; St. Clears; Presencial; GBP 18.000 - 26.000; Jornada completa

Descripción de la vacante

Certas Energy in the United Kingdom is seeking a Customer Sales & Service Advisor to support customers through a consultative sales approach, delivering an outstanding experience. You will handle inbound enquiries, identify needs and recommend suitable products while supporting new customer acquisition.

You'll maximise sales opportunities through cross-selling and upselling, negotiate within guidelines, and maintain accurate records of interactions and quotes to drive revenue and customer

Formación

• GCSE Maths and English (or equivalent).
• Strong customer service and communication skills.
• Experience in telephone sales or B2C contact centre desirable.

Responsabilidades

• Handle inbound customer enquiries via phone, email, web chat and other channels.
• Use a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Record customer interactions, quotations and sales activity accurately on company systems.
• Achieve sales, service and performance targets while maintaining a high-quality customer experience.

Conocimientos

Customer service

Communication

Relationship-building

Consultative selling

Cross-selling

Upselling

Negotiation

Target-driven

Organisational skills

Prioritisation

Educación

GCSE Maths & English

Descripción del empleo

Are you passionate about delivering great customer service and identifying the right solutions for customers? We're looking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience. In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence. At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career. What you'll be doing

• Handling inbound customer enquiries via phone, email, web chat and other communication channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximising sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.
  Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.
• GCSE Maths and English (or equivalent).
• Previous B2C contact centre experience is desirable.
  At Certas Energy we're keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success., At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.