Consultative Outbound Sales Advisor – 30 Days Holiday+Bonus

CCA Recruitment Group; Andover; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Bonus

Job summary

CCA Recruitment Group in Andover is seeking an Outbound Sales Advisor to join a market-leading organisation. You’ll contact customers who have expressed interest, explain product options clearly, and guide them to informed decisions that meet their needs.

This role emphasizes quality, compliance, and customer outcomes, with warm leads, FCA compliance, and a 37.5-hour week Mon–Fri with occasional weekend rotation.

Qualifications

• Experience in outbound sales, telesales, or contact centre.
• Strong telephone-based communication skills.
• Ability to meet targets and deliver high standards of customer service.

Responsibilities

• Contact customers through outbound calls and email communications
• Explain product features, benefits, and suitability in a clear and professional manner
• Deliver outstanding customer service at every stage of the customer journey
• Manage customer enquiries and follow up on leads generated through various channels
• Accurately maintain customer records using CRM and internal systems
• Identify potentially vulnerable customers and follow appropriate processes
• Meet individual and team KPI, quality, and sales targets
• Ensure all conversations and customer interactions remain fully compliant
• Work collaboratively with colleagues across the wider department
• Support continuous improvement and adapt to changing business requirements

Skills

Communication

Rapport

Customer service

Telephone skills

CRM

Tools

Microsoft Office

CRM systems

Job description

CCA Recruitment Group in Andover is seeking an Outbound Sales Advisor to join a market-leading organisation. You’ll contact customers who have expressed interest, explain product options clearly, and guide them to informed decisions that meet their needs.

This role emphasizes quality, compliance, and customer outcomes, with warm leads, FCA compliance, and a 37.5-hour week Mon–Fri with occasional weekend rotation.