Construction SaaS Customer Success Manager

Dalux; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Job summary

Dalux is seeking a Customer Success Manager to join our Glasgow team. You will become a trusted advisor, guiding construction professionals through implementation, onboarding, and ongoing adoption of our software.

You will build long-term relationships, lead onboarding, and help customers integrate Dalux into their daily workflows. You will engage with stakeholders at different levels, present and train customers, and represent Dalux at industry events.

Qualifications

• Strong communication skills and a genuine passion for helping customers succeed.
• Experience in construction industry and understanding of construction processes.

Responsibilities

• Build long-term relationships with customers in construction and real estate.
• Lead customer onboarding, implementation, and training.
• Help customers integrate Dalux into daily workflows and processes.
• Advise on best practices and identify opportunities to increase adoption and value.
• Provide product guidance and support customers with technical questions.
• Collaborate with Sales to ensure outstanding customer experience.
• Represent Dalux at industry events and customer networking activities.

Skills

BIM knowledge

Communication

Relationship building

Software implementation

Tools

Digital construction tools

Job description

Dalux is seeking a Customer Success Manager to join our Glasgow team. You will become a trusted advisor, guiding construction professionals through implementation, onboarding, and ongoing adoption of our software.

You will build long-term relationships, lead onboarding, and help customers integrate Dalux into their daily workflows. You will engage with stakeholders at different levels, present and train customers, and represent Dalux at industry events.