Construction Customer Care Coordinator — Flexible Hours

Bellway Homes Ltd; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent construction company is seeking an Administrator for their Customer Care department. This role involves managing customer queries, coordinating maintenance requests, and liaising with various teams to ensure defects are handled promptly. The ideal candidate will possess strong communication skills and be proficient in Microsoft Office. In return, the company offers a competitive salary, annual bonuses, and a comprehensive benefits package including pension and holiday schemes.

Benefits

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

Qualifications

• Experience of working as an Administrator in a fast paced environment.
• Experience in the construction or house building sector is desirable.
• Ability to liaise with internal and external personnel.

Responsibilities

• Ensure all calls received into the department are managed appropriately.
• Coordinate the supply of material and sub-contractor elements.
• Liaise with Site Teams to ensure remedial works are completed within timescales.

Skills

Excellent interpersonal and communication skills

Good administration skills

Proficient IT skills

Ability to work on own initiative

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A prominent construction company is seeking an Administrator for their Customer Care department. This role involves managing customer queries, coordinating maintenance requests, and liaising with various teams to ensure defects are handled promptly. The ideal candidate will possess strong communication skills and be proficient in Microsoft Office. In return, the company offers a competitive salary, annual bonuses, and a comprehensive benefits package including pension and holiday schemes.