Construction CS Associate - On-Site Success & Planning

Aphex; Greater London; Remote; GBP 27,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Health & Dental Care

Pension contribution

Parental leave

Remote-first working

MacBook Pro setup

AI tooling across the team

Development support

Collaborative team culture

Job summary

Aphex is hiring a Customer Success Associate to join the UK Customer Success Hub. You will work directly with major contractors on live projects, embedding weekly planning, daily coordination, and reporting that keeps projects running smoothly.

You start in apprentice mode and progress to manage a portfolio of projects within 6–9 months, with AI tools used to augment thinking, planning, and analysis. Remote-first role with growth into new markets.

Qualifications

• Build trust quickly with people across roles and seniorities.
• Demonstrate ability to learn fast and adapt to new environments.
• Take initiative to fix inefficient processes or workflows.

Responsibilities

• Run project deployments, shadowing senior CSMs and leading when ready.
• Embed weekly planning routines within contractor teams.
• Drive daily coordination to improve site operations.
• Build trusted relationships with engineers, planners, and project managers.
• Monitor project health and act on risks before they escalate.

Skills

Trust building

Adaptability

Proactivity

Job description

Aphex is hiring a Customer Success Associate to join the UK Customer Success Hub. You will work directly with major contractors on live projects, embedding weekly planning, daily coordination, and reporting that keeps projects running smoothly.

You start in apprentice mode and progress to manage a portfolio of projects within 6–9 months, with AI tools used to augment thinking, planning, and analysis. Remote-first role with growth into new markets.