Remote-Ready Customer Support & Planning Coordinator

Apogee; Maidstone; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Life assurance 4 x salary

Professional development sponsorship

Employee Assistance Programme

Job summary

Apogee is seeking a Customer Support & Planning Coordinator to act as the heartbeat of service delivery. You will be the first point of contact for customers while coordinating field engineers to ensure requests are handled efficiently and professionally.

This role blends customer experience with operational planning, balancing real-time problem solving with smart scheduling to ensure the right engineer is in the right place at the right time. It also offers hybrid working options after training.

Qualifications

• Experience in a customer-focused environment, ideally in an office setting.
• Ability to stay calm and provide solutions under pressure.
• Clear and confident communication with a wide range of stakeholders.

Responsibilities

• Act as the first point of contact for customers via phone, email, and digital channels.
• Manage customer queries with professionalism, empathy, and urgency.
• Schedule and coordinate field engineers, ensuring optimal route planning and SLA adherence.
• Allocate and prioritise work orders based on skills, availability, and location.
• Communicate updates to customers and internal stakeholders to keep operations smooth.
• Escalate complex issues and ensure they are resolved quickly and effectively.
• Maintain accurate records and support administrative processes.

Skills

Customer service

Scheduling

Communication

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Apogee is seeking a Customer Support & Planning Coordinator to act as the heartbeat of service delivery. You will be the first point of contact for customers while coordinating field engineers to ensure requests are handled efficiently and professionally.

This role blends customer experience with operational planning, balancing real-time problem solving with smart scheduling to ensure the right engineer is in the right place at the right time. It also offers hybrid working options after training.