Onsite Construction Success Manager

XYZ Reality Ltd.; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Christmas shutdown

Private healthcare

Hybrid working

Biannual salary reviews

Staff parties (Summer & Christmas)

Free Thursday lunch

Office near Angel station

Cycle to Work

Employee referral scheme

Job summary

XYZ Reality Ltd. is seeking a Customer Success Manager who will be the face of XYZ Reality for our clients.

You\'ll work on-site with project teams, drive adoption of The Atom platform, and translate field realities into business value for senior stakeholders. Based in the UK or Europe with regular travel, you bring hands-on construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, and you’ll build trust from Sub-Contractor to VP while helping clients

Qualifications

• Proven background in construction delivery with specialism in Electrical Engineering, CSA, Project Controls or Commissioning.
• Hands-on site experience giving credibility with field teams.
• Strong communication to engage senior client stakeholders up to VP level.
• Willingness to travel to project sites as a core part of the role.
• Curiosity about technology and openness to learn.

Responsibilities

• Own the day-to-day client relationship across assigned projects, as primary contact for site teams, project managers and senior stakeholders.
• Drive on-site adoption of the XYZ platform, embedding it into daily workflows and removing adoption barriers.
• Be the bridge between site and senior leadership, translating on-the-ground performance into reporting for Directors and VPs.
• Identify risks to client satisfaction or adoption early and coordinate with internal teams to resolve them.
• Support commercial growth by building strong relationships and demonstrating measurable delivery impact.
• Share client feedback and site observations to help evolve the platform and service.

Skills

Construction delivery

Hands-on site experience

Stakeholder communication

Travel readiness

Tech curiosity

Job description

XYZ Reality Ltd. is seeking a Customer Success Manager who will be the face of XYZ Reality for our clients.

You\'ll work on-site with project teams, drive adoption of The Atom platform, and translate field realities into business value for senior stakeholders. Based in the UK or Europe with regular travel, you bring hands-on construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, and you’ll build trust from Sub-Contractor to VP while helping clients