Connections Coordinator & Quotation Specialist

Confidential; Castleford; On-site; GBP 27,000 - 32,000; Full time

Job summary

Confidential seeks a Connections Support Administrator to join the Castleford team. This full-time, temporary-to-permanent role focuses on processing customer applications, producing quotations, and coordinating with technicians to meet regulatory and service standards.

The ideal candidate has admin/coordination or customer support experience, strong organisation, keen attention to detail, and solid MS Office skills. Utilities or construction sector exposure is a plus.

Qualifications

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.

Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

Skills

Administrative experience

Coordination

Customer support

Attention to detail

Microsoft Office

Teamwork

Multitasking

Job description

Confidential seeks a Connections Support Administrator to join the Castleford team. This full-time, temporary-to-permanent role focuses on processing customer applications, producing quotations, and coordinating with technicians to meet regulatory and service standards.

The ideal candidate has admin/coordination or customer support experience, strong organisation, keen attention to detail, and solid MS Office skills. Utilities or construction sector exposure is a plus.