Conference & Events Operations Manager

Accor Hotels; ST Andrews; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a prestigious luxury hotel, where you will take charge as the Conference & Events Operations Manager. This role involves overseeing banquet operations, ensuring exceptional service delivery, and coaching a dedicated team. You will be at the forefront of creating memorable experiences for guests while managing all aspects of the banquet department. Join a vibrant team in a stunning location, where your leadership will help shape unforgettable events and foster a culture of excellence. If you are passionate about hospitality and ready to make an impact, this is the perfect opportunity for you.

Benefits

Staff shuttle service to/from St Andrews

Complimentary staff canteen

50% off dining in Food and Beverage outlets

Employee rates for Spa treatments and green fees

Access to gym and pool services

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Two years of leadership experience in banquet operations or multi-unit food and beverage.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage all activities related to the Banquet department, ensuring service standards.
• Coach and train the Banquet leadership team in all aspects of the department.
• Respond to guest concerns and maintain a positive visual impact.

Skills

Leadership in banquet operations

Communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Reliability

Education

Experience in food and beverage management

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

An exciting opportunity for a Conference & Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team.

A little more about what you will be doing:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

1. Consistently offer professional, friendly and engaging service
2. Follow departmental policies, procedures and service standards
3. Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
4. Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
5. Coach and train the Banquet leadership team in all aspects of the department
6. Follow the annual budget and administer it in a fiscally responsible manner
7. Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
8. Respond to guest concerns and react quickly and professionally
9. Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
10. Attend pre-conference meetings with clients to confirm all relevant details are communicated
11. Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
12. Balance operational, administrative and Colleague needs
13. Conduct regularly scheduled departmental meetings
14. Follow all safety and sanitation policies when handling food and beverage
15. Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
16. Other duties as assigned

Qualifications

• Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
• Excellent communication and organisational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Proven ability to build a strong and diverse team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Eligible to work in the UK

Additional Information

What is in it for you:

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events