Conference & Events Operations Manager

Fairmont Hotels & Resorts; ST Andrews; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury hotel in St. Andrews is seeking a Conference & Events Operations Manager to oversee banquet operations. The role involves managing service standards, training staff, and ensuring guest satisfaction. Ideal candidates will have leadership experience in food and beverage, excellent communication skills, and a strong focus on guest needs.

Benefits

Staff shuttle service to/from St Andrews

Complimentary staff canteen

50% off dining in Food and Beverage outlets

Employee rates for Spa treatments and green fees

Access to gym and pool services

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Two years previous leadership experience in banquet operations or multi-unit food and beverage.

Responsibilities

• Direct and manage all activity related to the Banquet department.
• Coach and train the Banquet leadership team.
• Respond to guest concerns quickly and professionally.

Skills

Communication

Organisational Skills

Interpersonal Skills

Problem-Solving

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

An exciting opportunity for a Conference & Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team.

A Little More About What You Will Be Doing

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
• Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
• Coach and train the Banquet leadership team in all aspects of the department
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guest concerns and react quickly and professionally
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Follow all safety and sanitation policies when handling food and beverage
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned
  
  

Qualifications

• Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
• Excellent communication and organisational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Proven ability to build a strong and diverse team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Eligible to work in the UK
  
  

Additional Information

What Is In It For You

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events