Conference & Events Operations Assistant Manager

Hilton Worldwide, Inc.; London; On-site; GBP 31,000 - 36,000; Full time

Job summary

Join Hilton Worldwide as a Conference and Banqueting Manager at the DoubleTree Docklands. This role involves managing operations, ensuring customer satisfaction, and optimizing sales in a historic London hotel. Enjoy a competitive salary and numerous perks while contributing to unforgettable guest experiences.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Qualifications

• Proven success in Conference and Beverage management.
• Experience in managing customer satisfaction and operational improvements.
• Strong leadership skills to foster a winning team.

Responsibilities

• Assist in managing all Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Evaluate guest satisfaction levels with a focus on continuous improvement.

Skills

Customer Service

Leadership

Communication

Knowledge of Hotel Sector

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. Combining heritage with modern service, this 378-room hotel offers an exceptional family-like experience for guests and employees. Conveniently accessible via the Jubilee and Overground-connected bus route C10 and a free ferry to Canary Wharf, it is well-connected from both the north and south of London.

With diverse outlets and a varied range of guests, the DT Docklands provides excellent opportunities for team members at all levels to start or build an outstanding career in hospitality.

A WORLD OF REWARDS

• Salary up to £31,000 per year plus service charge and tips
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support your career growth
• Make a difference through our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages (subject to outlet policies)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays, increasing up to 33 days over time
• Modern and inclusive team member areas

What will I be doing?

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Stay informed of trends and propose ideas to enhance F&B and C&E offerings
• Optimize sales and control costs, identifying areas for improvement
• Set achievable budgets and long-term goals
• Assist other departments as needed

What are we looking for?

• Strong knowledge of the hotel/leisure/service sector
• Proven success in Conference and Beverage management, including delivering profit, controlling costs, and building customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to foster a winning team

It would be advantageous to demonstrate experience in conference and banquet operations within a managerial role in a hotel, events center, or similar setting.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one part of the story. We recognize that creating unforgettable guest experiences requires many roles, and behind each is an extraordinary person working to make each stay magical. That's why at Hilton, Every Job Makes the Stay.

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