Conference & Events Operations Assistant Manager

Hilton Worldwide, Inc.; London; On-site; GBP 31,000 - 36,000; Full time

Job summary

Join Hilton as a Conference & Events Operations Assistant Manager at the DoubleTree Docklands, where you'll manage operations and enhance guest experiences in a historic hotel setting. Enjoy competitive salary, career growth opportunities, and a supportive team environment that values every role.

Benefits

Free healthy meals when on duty

Career growth opportunities

Team Member Travel Program

28 days holiday including bank holidays

High street discounts via Perks at Work

Qualifications

• Strong knowledge of the hotel/leisure/service sector.
• Proven success in conference and beverage management.
• Exceptional communication and leadership skills.

Responsibilities

• Assist in managing all Conference and Banqueting operations.
• Maintain high levels of customer service.
• Evaluate guest satisfaction and implement improvements.

Skills

Customer Service

Leadership

Communication

Job description

Job Description - Conference & Events Operations Assistant Manager (HOT0BM8B)

Conference & Events Operations Assistant Manager (Job Number: HOT0BM8B)

Work Location

DoubleTree Docklands, 265 Rotherhithe Street, London SE16 5HW

Introduction

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members!

The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. Combining heritage with modern service, this 378-room hotel offers a family-like experience for guests and employees alike. Easily accessible via the Jubilee and Overground-connected bus route C10 and a free ferry service to Canary Wharf.

With diverse outlets and a varied range of guests, the DT Docklands provides excellent opportunities for career development in hospitality.

Rewards and Benefits

• Salary up to £31,000 per year plus service charge and tips
• Free healthy meals when on duty
• Career growth opportunities
• Personal development programs
• Corporate Responsibility initiatives – https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off food and beverages
• Referral Program
• High street discounts via Perks at Work
• 28 days holiday including bank holidays, increasing to 33 days over time
• Modern, inclusive team member areas

Key Responsibilities

• Assist in managing all Conference and Banqueting operations
• Maintain high levels of customer service
• Evaluate guest satisfaction and implement improvements
• Propose ideas to enhance F&B and C&E offerings based on industry trends
• Optimize sales, control costs, and identify areas for improvement
• Set budgets and strategic goals
• Collaborate with other departments as needed

Candidate Profile

• Strong knowledge of the hotel/leisure/service sector
• Proven success in conference and beverage management, with a focus on profit, cost control, and customer loyalty
• Exceptional communication and leadership skills

Preferred experience includes:

• Managerial experience in conference and banquets within a hotel or events center

Every Job Makes the Stay.

At Hilton, we believe every role contributes to creating unforgettable guest experiences. Behind every stay is an extraordinary person making it special. That’s why at Hilton, Every Job Makes the Stay.