Payment Operations Associate

Yonder Global Group; London; On-site; GBP 29,000 - 36,000; Full time

Job summary

Yonder Global Group is seeking a Payment Operations Associate to join their expanding operations team. The role focuses on ensuring billing accuracy, managing chargebacks, and preventing fraud, contributing to a fair and conscious financial service. Ideal candidates will have a background in financial operations, strong analytical skills, and a passion for detail.

Benefits

35 holidays (27 days annual leave + 8 days public leave)

Private healthcare with Vitality

16 weeks enhanced parental leave

Learning & training allowance (£750/year)

Monthly team events

Cycle-to-work scheme

Qualifications

• Experience in a fast-moving fintech environment.
• Ability to manage chargebacks and fraud prevention.
• Strong ownership and initiative in improving processes.

Responsibilities

• Ensure accuracy in billing and reconcile transactions.
• Handle chargeback outcomes and manage related paperwork.
• Review payments for fraud and manage partner payments.

Skills

Attention to detail

Analytical skills

Problem-solving

Education

Background in financial operations

Job description

What’s Yonder?

“It's as if Time Out, Amex and Monzo had a baby” - Will T, Yonder Member

We’re building the financial membership of the future. Starting with a credit card that has fun and experiences at its core, we’re the antithesis to your dad’s stuffy, corporate, boring credit card.

Whilst tech is revolutionising the finance industry, credit is still stuck in the stone ages. We want to create a world where financial services are fair and conscious, and the stress of debt is eliminated for everyone.

We raised an additional £23.4M in September 2024 to grow our team, launch even better rewards and fast-track our expansion outside the UK

Sounds cool. What’s my part in this?

As our customer numbers grow, we’re expanding our operations team to support them - and Antony, our Escalations Support Manager, is hiring our very first Payment Operations Associate to help us with all things payments at Yonder.

This role will be at the heart of our financial operations: key responsibilities will include ensuring accuracy in billing, supporting disputes, and safeguarding against fraud. Along with the Escalations Support team, you’ll work closely with Priscilla and Chris in our Finance team as well, and your role will be pivotal in maintaining trust with our members by handling financial processes with precision and care.

What you’ll do

• Keeping billing spotless: You’ll make sure everything adds up. Each month, you’ll reconcile customer transactions with their balances to keep billing clean and accurate. If something’s off, you’ll spot it, fix it, and reach out to customers directly if needed.
• Owning chargeback outcomes: When things go wrong, you’ll be on the case. You’ll handle chargeback outcomes, following up on any that don’t go our way, and making sure customers are kept in the loop. You’ll also manage the paperwork that helps us recover costs and keep things running smoothly.
• Fighting fraud (the smart way): You’ll be part of the team that helps us keep fraudsters at bay. That means reviewing any sketchy payments—from business or third-party accounts—and flagging anything that doesn’t look right. You’ll also help us spot and support cases of direct debit or APP fraud.
• Partner payments, sorted: Each month, you’ll invoice our rewards partners and chase up anything outstanding. You’ll keep accounts in check and make sure the money lands where it should, when it should.

You're a great fit if you

Have a background in financial operations—especially if you’ve done it in a fast-moving fintech.

Obsess over the details and love bringing order to complex processes.

Spot what’s off, dig into the data, and fix things fast.

Take ownership, get things done, and don’t wait to be asked.

Believe good work happens when smart people work together.

You won’t be a great fit if you

Prefer a highly structured environment with established processes for every task.

Are uncomfortable with ambiguity and the need to develop new procedures.

Don’t want to take initiative or seek continuous improvement in processes.

What’s it like working at Yonder?

We’re office-first, remote-friendly

We’re based in our Hoxton office, complete with a terrace, breakfast, coffee, dogs and plenty of comfortable space to do your best work. We expect you to come in to the office at least 3 days a week, with everyone coming in on Mondays. During your first 6 weeks of training, you’ll likely need to come into the office full-time.

???? We take a values-led approach

Our principles are incredibly important to us, so we recommend you check them out here: Our DNA

We take development really seriously

We have a pretty structured process for progression, with fortnightly one-on-ones and quarterly peer perspectives. We also take some time at the end of each week to reflect and celebrate what we’ve learned and achieved.

What’s in it for me?

Depending on your skill set and what you can bring from day one, you’ll be looking at:

£29,000 - £35,322 annual salary depending on experience

£15,926 - £22,669stock options

Plus

️ 35 holidays (27 days annual leave + 8 days public leave)

Regular team-building trips and activities

️???? Private healthcare with Vitality, including mental health, dental & vision cover

16 weeks enhanced parental leave for all parents after being with Yonder for 1 year

Financial coaching with Octopus Money

Learning & training allowance (£750/year) that you can use on books, courses, etc

Monthly team breakfast/lunch

️ Monthly team events like Mini-golf, Escape Room, Cocktail making

Cycle-to-work scheme

️ Fresh pour-over coffee made by our very own CEO, Tim

What’s the interview process like?

We take the candidate experience really seriously, so we’ve made the process as transparent as possible. We also promise to be super responsive, and will never leave you wondering where you stand for weeks on end.

Here’s how it works:

Stage 1: Hiring Manager Call (45 mins):

An initial Zoom call to get to know you, your experience and motivations, and to share more about Yonder. This will be with Antony.

Stage 2: Technical Task (60 mins, in person):

We’ll dive into two real-life questions that are representative of the day-to-day work you’d be doing in the role. This will be with MC (VP Strategy & Operations) and a member of our Finance team.

Stage 3: Values Interview (60mins, in person):

Explore how your work style aligns with our principles. This will be with two people from the wider team.

Stage 4: Offer:

If everyone’s happy, we’ll make you an offer to join us - YAY! We hope to always give you a decision between each stage within 24 hours (where possible).

Other things to know:

• We love closing the feedback loop at Yonder. You can expect specific feedback on our decision from Stage 2 onwards, and you can always ask for more.
• We must complete the right to work & criminal background checks for every new Yonder-er for compliance purposes because we handle sensitive customer data.
• We also do reference checks, ideally with your most recent manager on the phone.
• We like to move quickly at Yonder, so we will be ready to onboard you once the above checks are complete - the entire process can take between 2 - 6 weeks.

We know that diverse teams build better products. If you’re from an under-represented community, we’d especially love to hear from you.

Even if you don’t feel 100% qualified, please do apply anyway. Your attitude and desire to grow are just as important as your experience.