Clinical Operations Assistant

Our Future Health UK; London; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a leading health research programme as a Clinical Operations Assistant in London. You'll support administrative and operational tasks within the Bio-Sample and Logistics team, contributing to a project aimed at improving health outcomes for millions. Ideal for those looking to progress in an operations career, with opportunities for growth and development.

Benefits

Generous Pension Scheme

30 Days Holiday + Bank Holidays

Enhanced Parental Leave

Career Growth & Development

Cycle to Work Scheme

Home & Tech Savings

£1,000 Employee Referral Bonus

Wellbeing Support

Flexible and remote working arrangements

Qualifications

• Demonstrative experience in an administrative or operational role.
• Working knowledge of the UK clinical research environment.

Responsibilities

• Support with administrative and operational tasks across various Bio-Sample workstreams.
• Monitor shared email inboxes and proactively identify issues for escalation.
• Assist with the creation of Standard Operating Procedures (SOP) and policies.

Skills

Organisational skills

Interpersonal skills

Communication skills

Proactive approach

Education

Understanding of population research

Knowledge of regulatory processes

Tools

MS Office Suite

Job description

We have an exciting opportunity for a Clinical Operations Assistant who will work within the Bio-Sample and Logistics team to support with administrative and operational tasks across various Bio-Sample workstreams. The team is responsible for the overall set up and management of all operational aspects of the Our Future Health cohort which includes recruitment of 5 million participants and the collection of their data and biological samples in line with the overall programme budget and timelines.

Despite big improvements in healthcare in our lifetimes, today millions of people in the UK still live in poor health as they get older. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.

Our Future Health will be the UK's largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. We are a charity, supported by the UK Government, in partnership with charities and industry. We work closely with the NHS and with public authorities across all nations and regions of the UK.

What you'll be doing:

You will have a range of responsibilities which will be key to the continuing development, implementation, and improvement of our operational activities. Your key responsibilities will include but not be limited to:

• Work closely with colleagues across recruitment, logistics and biosample workstreams
• Perform routine daily/weekly administrative operations tasks.
• Place orders for clinic consumables and track deliveries
• Prepare data reports and presentation materials
• Manage your own workload efficiently, prioritising tasks and allocating time effectively to meet tight deadlines and achieve targets
• Monitor shared email inboxes and proactively identify issues for escalation
• Write and format operational documents
• Show initiative by taking ownership of assigned tasks and seeking opportunities to contribute proactively to the team's goals and objectives
• Assist with logistical and biosample package and sample reconciliation tasks
• Action queries from participants and clinic partners raised via FreshService
• Monitor and action participant withdrawals that require sample disposals
• Monitor and action incidents (e.g., mislabelled samples)
• Assist on new operational projects where required
• Organise meetings and record minutes
• Provide operational support and cover for annual leave & sickness
• Assist with the creation of Standard Operating Procedures (SOP) and policies
  
  
  

Requirements

The successful candidate will be able to clearly demonstrate the ability to work in a dynamic and growing environment. To succeed in this role, you will also have some of the following skills:

• Demonstrative experience in an administrative or operational role
• Working knowledge of the UK clinical research environment.
• A quick learner and can adapt to new systems, and processes with ease
• Well-developed proficiency in desktop applications including MS Office Suite (Word, Outlook, Excel, PowerPoint)
• Strong interpersonal and team working skills, with the ability to effectively interact with people at all levels
• Proven ability to multi-task with excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Proactive approach to work and ability to work independently
• Interested in progressing in an Operations career
• Available to attend laboratory and clinic site visits as required
• Understanding of population research and cohort studies is advantageous.
• Knowledge of relevant regulatory processes such as Good Clinic Practice (GCP) is advantageous.
  
  
  

Benefits

• From £34,000 per annum basic salary
• Generous Pension Scheme - We invest in your future with employer contributions of up to 12%
• 30 Days Holiday + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
• Enhanced Parental Leave - Supporting you during life's biggest moments
• Career Growth & Development - £500 per year to spend on Learnerbly, our learning platform, plus regular appraisals and development opportunities
• Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice
• Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
• A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements
  
  

Join us - let'sprevent disease together.

application closing date: 29/05/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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