Conference & Events Associate – Guest Experience

Cardiff Marriott Hotel; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discount card for Marriott stays and F

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Cardiff Marriott Hotel in Cardiff is seeking a proactive hospitality professional to join our team. You will deliver exceptional guest service, assist with events, and contribute to a welcoming atmosphere across all areas of the hotel.

With at least 1 year in customer service, you will work closely with colleagues to ensure smooth banquets, responsive service, and adherence to safety standards. We offer meals on duty, uniform, discount cards, pension, and opportunities for career development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Set up and break down event spaces for conferences and banquets.
• Coordinate with the kitchen to manage food and beverage orders.
• Interact with guests to provide exceptional service and address inquiries.
• Serve food and beverages during events with high presentation standards.
• Maintain cleanliness and organisation in service areas.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Follow safety and hygiene protocols to ensure a safe workplace.
• Assist with inventory and restocking supplies as needed.
• Support team members to achieve common goals.

Skills

Customer service

Job description

Cardiff Marriott Hotel in Cardiff is seeking a proactive hospitality professional to join our team. You will deliver exceptional guest service, assist with events, and contribute to a welcoming atmosphere across all areas of the hotel.

With at least 1 year in customer service, you will work closely with colleagues to ensure smooth banquets, responsive service, and adherence to safety standards. We offer meals on duty, uniform, discount cards, pension, and opportunities for career development