CASUAL CONFERENCE & EVENTS WORKER

Marriott Cardiff; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Marriott Cardiff is seeking a dedicated team member to deliver exceptional hospitality and support events with professionalism and care. This role emphasizes guest experience, teamwork, and maintaining high standards across service areas.

You will work within a dynamic team, receive training and opportunities for career development, and benefit from Marriott's global network and policies. A competitive salary is offered with meals on duty and uniform provided.

Qualifications

• At least 1 year of customer service experience.
• Hospitality background is a plus.
• Able to communicate clearly with guests and team members.

Responsibilities

• Set up and break down event spaces for conferences and banquets.
• Coordinate with the kitchen to manage food and beverage orders for events.
• Interact with guests to provide exceptional service and answer inquiries.
• Serve food and beverages during events and ensure quality and presentation.
• Maintain cleanliness and organization in service areas.
• Monitor guest feedback and implement improvements to enhance guest experience.
• Follow safety and hygiene protocols and assist with inventory management.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world's leading hotel brands? We are currentlyrecruiting for a dedicated individual to join our team. We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:

• Free Meals onDuty:Enjoy complimentary meals whileat work.
• Uniform Provided:A professional uniform is supplied for allemployees.
• Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.
• CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott's global network.
• Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Set up and break downevent spacesfor conferences andbanquets, ensuring all materials and equipment are in place.
• Coordinate with thekitchento manage food andbeverage orders for events.
• Interact with gueststo provide exceptional service, taking ordersand addressing any inquiries or concerns.
• Serve food andbeveragesduring events,ensuring adherence to quality and presentation standards.
• Maintain cleanlinessand organisationin all serviceareas.
• Monitor guest feedbackand implement improvements to enhance theoverall guest experience.
• Follow safety andhygiene protocolsto ensure asafe working environment.
• Assist with inventorymanagementand restockingsupplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety andCompany Policies:

• Follow all company andsafety and security policies and procedures.
• Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
• Complete safety trainingand certifications.
• Ensure uniform andpersonal appearance are clean and professional.
• Maintain confidentialityof proprietary information.
• Communicate with othersusing clear and professional language.
• Develop and maintainpositive working relationships with others.
• Support the team to reachcommon goals.
• Listen and respondappropriately to the concerns of other employees.
• Ensure adherence toquality expectations and standards.

Note:

This above description is not intended to establish atotal definition of the job, but an outline of the duties.

PreferredQualifications:

• Related WorkExperience: At least 1 year of related work experience in a customer servicerole.
• SupervisoryExperience: None required.
• License orCertification: None required.

Join us and bepart of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary