Conference and Events Bar Supervisor

Hilton; Birmingham; On-site; Full time

Job summary

Join Hilton Birmingham Metropole as a Conference and Events Bar Supervisor, where you will supervise bar operations during events, ensuring exceptional guest experiences. This role offers opportunities for personal development, a competitive hourly rate, and various employee benefits, including a quarterly bonus and career growth programs.

Benefits

Quarterly bonus

Smart uniform provided and laundered

Free meals when on duty

Personal Development programmes

Team Member Travel Program

Discounted dental and health cover

High street discounts

Free car park

Subsidised Taxi between 12am and 7am

28 days holiday including bank holidays

Qualifications

• Previous conference or large events experience.
• Committed to delivering high levels of customer service.
• Positive attitude and good communication skills.

Responsibilities

• Supervise Conference and Events operations at the bar.
• Welcome guests in a polite and friendly manner.
• Manage guest queries in a timely and efficient manner.

Skills

Customer Service

Communication

Flexibility

Teamwork

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!-No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.77 per hour plus quarterly bonus

A WORLD OF REWARDS

• Quarterly bonus
• Smart uniform provided andlaundered
• Free,healthyand high qualitymealswhen on duty
• Grow your Career !
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts:with Perks at Work
• Free car park
• Subsidised Taxibetween 12am and 7am
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day:1 night stay with breakfast and dinner
• Modern and inclusiveTeam Member’s areas

What will I be doing?

The Hilton Birmingham Metropole is now recruiting for an Conference and Events Bar Supervisor to work in our award-winning Conference and Events team.

As Conference and Events Bar Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Conference and Events operations, specifically at the bar
• Communicate and delegate in line with daily function sheets
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Banquet Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

An Events Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous conference or large events experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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