Conference and Events Bar Supervisor

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 1,000; Full time

Job summary

Join a dynamic team at an award-winning hotel as a Conference and Events Bar Supervisor! This role offers a unique opportunity to lead bar operations during conferences and events, ensuring exceptional service and guest satisfaction. With a focus on teamwork and communication, you'll play a vital role in creating memorable experiences for guests. The position provides ample opportunities for personal development and career growth within a supportive environment. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you to shine and make a real impact in the world of events.

Benefits

Smart uniform provided

Free meals when on duty

Career growth opportunities

Personal Development programmes

Team Member Travel Program

Discounted dental and health cover

High street discounts

Free car park

Subsidised Taxi

28 days holiday including bank holidays

Qualifications

• Previous experience in conference or large events is essential.
• Strong commitment to high levels of customer service.

Responsibilities

• Supervise Conference and Events operations at the bar.
• Manage guest queries and ensure cleanliness of work areas.
• Assist with training and developing team members.

Skills

Customer Service

Event Supervision

Cash Handling

Team Management

Flexibility

Education

Experience in Hotel Industry

Experience in Supervising

Job description

Job Description - Conference and Events Bar Supervisor (HOT0B8AM)

Job Number:

HOT0B8AM

Work Locations

Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate: £12.30 per hour

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

What will I be doing?

The Hilton Birmingham Metropole is now recruiting for a Conference and Events Bar Supervisor to work in our award-winning Conference and Events team.

As Conference and Events Bar Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Conference and Events operations, specifically at the bar
• Communicate and delegate in line with daily function sheets
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance with brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Banquet Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

An Events Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous conference or large events experience
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.